Edidiong Kofon

Customer-focused and reliable professional with hands-on experience in customer-facing roles within retail and aviation. Known for clear communication, calm problem-solving, and delivering positive customer experiences. Quick to learn, adaptable, and committed to maintaining high service standards in fast-paced environments.

Assistant Manager at GRACE'S CAKES (2019-01 – 2022-12)

Led staff training and managed daily operations in a customer-focused retail environment.

• Led staff training on customer service, product knowledge, and cash handling procedures
• Managed daily operations including staff coordination and stock control
• Resolved customer issues efficiently, improving overall customer satisfaction

Passenger Sales Officer at BELVIEW AIRLINES LTD (2006-01 – 2010-12)

Handled ticket reservations, sales, and passenger check-ins with strong focus on customer experience and accurate reporting.

• Handled ticket reservations, sales, and passenger check-ins with a strong focus on customer experience
• Produced accurate daily sales reports and reconciled transactions
• Worked collaboratively with team members to improve service delivery

Bachelor of Arts (Hons) in Foreign Languages (French) – University of Calabar, Nigeria