Edneide Souza

Dedicated and organised professional with a background in healthcare support, phlebotomy, and laboratory operations, currently working in a hybrid clinical–administrative role. Experienced in providing technical and customer support, managing patient monitoring devices (ABPM and Holter), and handling communications with clients, providers, and partner clinics. Combines excellent problem-solving skills, empathy, and technical accuracy to ensure smooth service delivery and patient satisfaction.

Now seeking to contribute to a remote support role within a mission-driven healthcare technology company.

Phlebotomist & Support/Reception supervisor - Oval Medical Centre - London

(2021-02)

• Provide technical support to patients using ABPM and Holter monitors, ensuring correct usage and continuous monitoring during 24–72h tests.
• Handle all patient queries and troubleshooting via email, phone, and in person.
• Manage bookings, data entry, and coordination between clinical staff and laboratories.
• Respond to emails from providers, clients, and partner clinics, ensuring accurate communication and timely updates.
• Perform phlebotomy, sample processing, and ensure proper labelling and traceability.
• Maintain compliance with CQC and ISO standards, supporting documentation and audits.

Laboratory Technical Analyst /Microbiologist - Qualiagua Laboratory - Recife, Brazil

(2014-02 - 2019-02)

• Performed microbiological analyses of water, food, cosmetics, and raw materials in accordance with ANVISA and ISO standards.
• Conducted microbial enumeration, detection of pathogens, and evaluation of product safety and stability.
• Operated ABAX system for DNA analysis, ensuring precise processing and reporting of results.
• Implemented quality assurance measures and maintained detailed technical records.
• Supported inspection processes and audit preparation for regulatory compliance.

Clinical Analysis Technician - Trainee - Military Hospital of Recife - Recife, Brazil

(2011-10 - 2012-03)

• Conducted microbiological, biochemical, and haematological tests on patient samples (blood, urine, stool, and other materials).
• Operated laboratory equipment and ensured accuracy of results under supervision of medical pathologists.
• Supported diagnostic processes, documentation, and internal quality control.
• Collaborated with medical and nursing staff to ensure reliable and timely reporting of results.

Phlebotomy Training - Phlebotomy - Maxis Healthcare, London (2021 - 2021)

Bachelor degree - Biological Sciences - Federal University of Pernambuco, Brazil (2009 - 2014)

Clinical Analysis Technician practical course - Clinical Analysis - ETR, Brazil (2010 - 2012)

GCS - Colegio e Curso Especial, Brazil (2008 - 2006)