Edward Spear

A pragmatic Product Manager with 12+ years of experience solving complex problems for clients across multiple industries, organisational functions and technical domains. Alongside product, my background spans business analysis, agile delivery and change management, giving me both the depth to own a roadmap end-to-end and the breadth to shape engagements, coach teams and steer organisations through change. I quickly absorb new domains and technologies, and am currently exploring how agentic AI patterns can be embedded into products and ways of working.

Senior Product Manager (Squad Lead) at AND Digital (2025-09 – Present)

Dual role combining product management on client engagements with leadership and pastoral care of a multidisciplinary squad of Product and Experience Design consultants.

• Leading a distributed squad of 8 across onshore and nearshore locations to deliver a Cash ISA transfer MVP for a Financial Services client, forecast to generate multi-millions in AUA. Owning the backlog and driving squad and tribe-wide process improvements to optimise delivery and collaboration.
• Coaching and mentoring a squad of Product and Experience Design consultants, aligning individual development with client deployment needs and driving high performance through regular feedback and pastoral care.
• Embedding AI tooling into day-to-day delivery to improve efficiency, and exploring how agentic patterns can be applied within products to enhance user experience and reduce operational cost.

Product Analyst at AND Digital (2022-01 – 2025-09)

Engaged on client roles as Product Manager and Product Owner throughout this period.

Product Manager / Product Owner — Travel & Leisure at AND Digital (2022-01 – 2025-09)

• Owned the roadmap for a multi-million-pound Salesforce Service Cloud implementation transforming core operations for 500+ users, coordinating across a complex multi-supplier landscape.
• Shifted the delivery model from a project-based to a product-focused approach, defining a value-led roadmap that improved agility and time-to-value.
• Led the discovery phase for a new customer-facing app, recommending the MVP feature set and technical delivery options.

Product Owner — Travel & Leisure at AND Digital (2022-01 – 2025-09)

• Owned the backlog and prioritisation of a technical back-office solution, leading discovery, bug triage and analysis activities with SMEs across blended teams.
• Delivered £100k+ in cost savings ahead of plan through a disciplined MVP approach and tighter cross-team collaboration.

Product Lead — Healthcare Insurance at AND Digital (2022-01 – 2025-09)

• Defined and supported the rapid delivery of two proof-of-concept solutions within six weeks, translating user needs into prioritised requirements.
• Iteratively built an enterprise email content management solution and recommended actionable next steps for operational process improvements after mapping current workflows.

Principal Business Consultant at NTT DATA (2020-01 – 2021-12)

Lead Business Analyst — Automotive Retail (South Africa), Multichannel Commerce Platform at NTT DATA (2020-01 – 2021-12)

• Lead BA for a new omnichannel sales and point-of-sale platform across two blended-shore scrum teams.
• Elicited requirements and defined BDD-led user stories, partnering with the Product Owner on prioritisation, sign-off and defect triage to support a successful go-live within 16 sprints.

Business Change Lead — UK Telecommunications, ITSM Implementation at NTT DATA (2020-01 – 2021-12)

• Defined the business change strategy for the rollout of a replacement IT Service Management platform, including stakeholder management, communications strategy and a network of Change Champions.
• Ran ITIL-focused requirement workshops and a facilitated trial of the out-of-the-box platform with end users, reducing customisation requirements by ~90% by defining and holding to clear design principles.

Business Analyst — Multinational Telecommunications, Digital Integration Capability at NTT DATA (2020-01 – 2021-12)

• Built and managed the backlog for an Agile DevOps and Integration squad while shaping the IT operating model for a new Digital Integration capability.
• Introduced ways-of-working improvements that lifted squad velocity and governed outward communications during a period of rapid scale.

Digital Business Senior Consultant at NTT DATA (2018-04 – 2019-12)

Business Consultant — Multinational Telecommunications, Bill Payment Strategy at NTT DATA (2018-04 – 2019-12)

• Identified short, medium and long-term opportunities to reduce in-store agent interactions across four cash-dominant markets (Egypt, Greece, South Africa, Turkey), drawing on stakeholder interviews, internal data and macro market research.

Change Analyst — Public Service Regulatory Body, Digital Transformation at NTT DATA (2018-04 – 2019-12)

• Led change management across two workstreams modernising Application Integration and Information Management capabilities.
• Defined and stood up a 'Centre for Enablement' operating model for the MuleSoft platform and facilitated workshops to define the target end-state for an information-led digital organisation.

Technology Consultant & Analyst (Retail) at Accenture (2014-10 – 2018-04)

• Project managed a six-week service design engagement for a luxury automotive retailer, using Design Thinking to define the end-to-end user journey and Point of Sale product vision.
• Led cross-organisational analysis of customer experience initiatives for a multinational retailer and grocer, delivering strategic recommendations to the Head of CX.
• Defined a Strategic IT Roadmap for a UK retailer and service provider, articulating current capabilities, future requirements and 'last mile' supply chain innovations.
• Led digital triage and defect resolution across two major eCommerce re-platformings (Hybris and WebSphere), running a Kanban team to prioritise fixes and protect customer experience through cutover.
• Acted as Functional Lead and Agile SME on an insurance IT delivery, refining requirements into user stories and establishing ways of working for offshore development and testing teams.

BSc (Hons) in Business Administration – University of Bath (2010 – 2014)