Lead Business Analyst - Made Tech
(2022-05)
- Lead the Business Analysis Community through implementing and advising on good practice and directing a strategic approach to all aspects of business analysis
- Taking responsibility for investigating business and service needs continued by using business analysis principles and tools to define recommendations for service improvements
- Working with the Product Manager and Delivery Manager to accurately document the product or service; including detailed requirements both functional and non-functional
- Applying an agile mindset to all aspects of my role and help the team to decide on the best approaches to take
- Take the lead in improving the delivery team's ability to meet deadlines and adhere to the roadmap by adding clarity as well as playing an active role in all structured processes e.g. workshops, sprint planning, daily scrum, show and tell, retros etc.
Business Design Lead - Student Loans Company
(2021-09 - 2022-05)
- Provide leadership, supervise, motivate, mentor and train other staff
- Contribute to the design, maintenance and communication of the Enterprise Architecture
- Manage issues and risks and proactive problem resolution
- Work with Service and Product Managers to define and understand the strategic roadmap for the product and ensure it aligns with the company's strategic direction
- Provide guidance to Service and Product Managers on business changes and advice on the impact of the change
- Contribute to internal and external stakeholder management activities
- Lead on collaborative analysis and design, working with customers, stakeholders, developers and UX designers
- Lead on functional and cross functional requirement elicitation and the production of requirements documentation
- Assist with the planning, estimation and prioritisation of new business design, policy and business improvements
- Contribute to the communication of both project progress and service design to the relevant audience
- Support stakeholders in the UAT of systems to ensure that requirements are satisfied
Business Analyst Manager - Medicines and Healthcare products Regulatory Agency
(2018-07 - 2021-09)
- Provide effective leadership for a team of Business Analysts, providing strong coaching, support and effective performance management of the team as well as identifying and implementing tailored development opportunities
- Set the strategy and direction for the Business Analyst function and bring to life within the wider organisation
- Champion and promote the customer experience agenda in various forums and at all levels of the business
- Continuously review and improve Business Analysis procedures and processes for the team, aligning with industry
- Develop and maintain good working relationships with key stakeholders throughout the business such as SME's, heads of department, project management teams and the Leadership team, to ensure priorities are aligned where possible and to drive decisions effectively
- Oversee all BA activity within the portfolio of projects ensuring close alignment with key stakeholders to drive high quality and fit for purpose output
- Be an active and influential member of the project delivery leadership team, driving best practise and keeping the customer at the forefront of thinking to influence key decisions
- Implement change in an agile environment ensuring the requirements are captured at the appropriate level for the task at hand
- Peer review BA deliverables ensuring they meet the required high standard
Senior Business Analyst - Food Standards Agency
(2017-01 - 2018-07)
- Applying appropriate modelling tools and techniques to help stakeholders articulate where changes are needed – Pestle, SWOT
- Analysis and documentation of unclear business ideas in a clear, consistent and relevant manner
- Actively working with key stakeholders to ensure outcomes are fit for purpose and the full impact of the changes are understood and managed
- Learning from and applying best practices from cross-government business analysis community
- Reviewing project scope and objectives to identify relevant teams and stakeholders for engagement
- Working in agile environment as part of the delivery team
- Responsible for user research activities – persona creation, user story writing, story mapping and splitting, end-to-end user journey mapping, stakeholder mapping, stakeholder interviews, value chain mapping
- Project Manager for projects within the Regulating Our Future Program
Business Analyst - Office for National Statistics
(2015-10 - 2017-01)
- Understanding User needs and ensuring they are aligned with business needs and values
- Analysis of possible solutions and options
- Business Process Modelling using MS Visio and Gliffy
- Facilitated engaging, collaborative and structured conversations with stakeholders to elicit requirements and develop shared understanding
- Analysis and documentation of processes and requirements
- Agile Business Analysis – making use of agile methodologies and principles to deliver outcomes
- Provided technical and procedural support for user acceptance testing (UAT)
- Delivering the business process map for a test Census within a tight deadline
- Manage investigations into business processes and requirements on behalf of Census for Online capture
Director of Business Development - Atlantic Geodynamics, Ltd
(2012-08 - 2015-09)
- Develop and lead the Business in sourcing, managing and implementing new business opportunities
- Take ownership of the management of the sales and marketing functions of the business
- Ensure efficient and effective marketing, advertising and promotional planning
- Planning and coordinating the implementation of business plans and penetration of new markets
Independent IT Consultant - Independent
(2009-04 - 2012-07)
- Procurement of IT Systems and Services
- Advising businesses on how best to use IT to meet their business objectives
- Assist transformation programs for businesses
Capacity Planning and Economics Manager - Cable & Wireless
(2007-07 - 2009-03)
- Managed data centre capacity - space, power and cooling, to meet forecasted requirements
- Produced KPIs to measure and report capacity
- Managed a team of infrastructure engineers
Client Capacity Manager - BT Global Services
(2006-11 - 2007-07)
Support Analyst for Prepay Application (Contractor) - T-Mobile, UK
(2006-08 - 2006-11)
Service Delivery Manager - Servista Ltd
(2005-05 - 2006-04)
