Eghafona Azuwa

Compassionate and dedicated Care Assistant with one year's experience providing high-quality domiciliary care to adults within their own homes. Passionate about supporting people to live independently while promoting dignity, respect, choice and wellbeing through person-centred care. Bringing over 15 years of professional experience across social work, education and customer service, I have developed excellent communication, safeguarding, relationship-building and problem-solving skills.

My background in social work has equipped me with a strong understanding of supporting vulnerable individuals, safeguarding adults and children, and working collaboratively with families and multidisciplinary professionals to achieve positive outcomes. I am a reliable, patient and empathetic individual who is committed to delivering safe, compassionate and high-quality care while maintaining the highest standards of professionalism, confidentiality and respect.

Care Assistant (Domiciliary Care) - Izzy Healthcare Services Ltd - Sunderland, UK

(2024-06)

• Deliver high-quality, person-centred care to clients in their own homes, ensuring they remain safe, comfortable and independent.
• Support clients with personal care, including washing, bathing, dressing, grooming and continence care while maintaining dignity and privacy.
• Assist clients with medication in accordance with individual care plans and company procedures.
• Prepare nutritious meals and encourage healthy eating and hydration.
• Assist clients with mobility, transferring and walking safely using appropriate equipment where required.
• Carry out light household duties, including cleaning, laundry, changing bed linen and maintaining a clean and safe home environment.
• Provide companionship, emotional support and encouragement to reduce social isolation and promote wellbeing.
• Accompany clients to appointments, shopping and community activities where required.
• Observe, monitor and report changes in clients' physical, emotional or mental wellbeing to senior staff.
• Complete accurate daily care records, incident reports and handover notes.
• Follow safeguarding procedures, infection prevention and control measures, health and safety policies and CQC standards.
• Build positive relationships with clients, their families and healthcare professionals to ensure continuity of care.

Government & English Teacher - Wave Education Group - Muscat, Oman

(2022-04 - 2024-05)

• Planned and delivered engaging lessons to students from diverse cultural and educational backgrounds.
• Adapted teaching methods to meet individual learning needs and abilities.
• Supported students' academic, emotional and social development through mentoring and pastoral care.
• Worked collaboratively with parents and colleagues to promote positive learning outcomes.
• Maintained accurate records and monitored student progress.

Customer Service Representative (Concurrent Role) - Wave Private School - Muscat, Oman

(2021-01 - 2024-12)

• Acted as the first point of contact for parents, students and visitors.
• Responded to enquiries professionally via telephone, email and face-to-face.
• Assisted with admissions, enrolment and administrative processes.
• Maintained accurate records using school management systems.
• Resolved customer concerns promptly while delivering an excellent customer experience.

Customer Relations Specialist - University of Benin - Nigeria

(2009-08 - 2022-04)

• Managed a high volume of enquiries from students, staff and external stakeholders.
• Provided accurate advice and guidance on academic and administrative matters.
• Investigated and resolved complaints professionally and efficiently.
• Maintained confidential records and supported departmental administration.
• Built strong working relationships that contributed to excellent customer service and improved service delivery.

Customer Care Officer (Concurrent Role) - University of Benin - Nigeria

(2012-01 - 2021-12)

• Delivered responsive customer support to students and visitors.
• Assisted with registration, documentation and administrative enquiries.
• Liaised with internal departments to resolve customer concerns efficiently.
• Maintained confidential records in line with data protection requirements.
• Demonstrated professionalism, empathy and attention to detail in all interactions.

Social Worker – Child Protection and Family Welfare - Ministry of Youth & Social Development - Lagos, Nigeria

(2008-01 - 2009-08)

• Conducted assessments of vulnerable children and families to identify support needs.
• Developed and implemented care and intervention plans to improve outcomes.
• Worked collaboratively with schools, healthcare professionals and community organisations to safeguard children.
• Supported families in accessing health, education and welfare services.
• Delivered community awareness programmes on safeguarding, child protection and family wellbeing.
• Maintained accurate case records and prepared professional reports in line with organisational standards.

Master of Social Work Administration - Social Work Administration - University of Benin (2014)

Bachelor of Social Work - Social Work - University of Benin (2007)