Ehytaisham Mohammed

Seasoned IT Support professional with strong experience delivering end-user support and infrastructure operations within enterprise environments. Proven expertise in resolving on-site incidents, supporting VIP users, and managing Digital Bar / walk-in support services to ensure seamless IT operations and SLA compliance. Skilled in troubleshooting hardware, software, POS devices, meeting room AV systems, printers, and business applications while coordinating with server, network, and vendor teams.

Experienced in PC refresh programs, asset lifecycle management, CMDB updates, and IT service documentation. Recognized for driving efficient service delivery through automation opportunities, remote support enablement, and user training while maintaining high customer satisfaction.

Interior Designer - Iconic Livings Interiors - Hyderabad

(2026-01)

• Client Consultation: Meet with clients to define design goals, style preferences, budgets, and space requirements.
• Concept & Design: Sketch initial design plans, create mood boards, and develop 2D or 3D layouts using software like AutoCAD or SketchUp.
• Sourcing & Budgeting: Select and specify materials, furniture, lighting, and flooring while tracking project costs.
• Project Management: Coordinate with general contractors, architects, and trade professionals (like electricians and plumbers) to ensure proper execution.
• Compliance: Ensure all designs adhere to local building codes, safety laws, and accessibility standards.

Receptionist - Worldwide Flight Services - London, England

(2024-12 - 2025-11)

• To provide, Airline Representatives and Officials with a high standard of service.
• To input consignment information into ABS.
• To process export & import documentation exactly as the company's procedure manual describes.
• Comply with Customs regulations.
• Answer the phone in a polite and confident manner.
• To action bond checks & ABS reports on a daily basis.
• To carry out any other tasks deemed necessary and reasonable by the company.
• To be able to work flexible working hours when necessary.
• To work as a team or on own.

Warehouse Operations - Do &CO Catering UK Ltd.

(2024-06 - 2024-12)

• Receive, inspect, and store incoming inventory accurately.
• Pick, pack, label, and prepare orders for shipment.
• Operate warehouse equipment safely, including forklifts and pallet jacks (training provided if needed).
• Maintain a clean, organized, and safe work environment.
• Assist with inventory counts and reporting discrepancies.
• Follow all safety procedures, company policies, and quality standards.

IT Support Engineer - Teleperformance

(2022-09 - 2024-03)

• Provided first-level IT support via phone, email, and chat, resolving hardware, software, network, and VoIP-related issues in a call center environment.
• Delivered IT help desk support while assisting with front desk operations, providing high-quality service to airline representatives and customers.
• Resolved 95%+ Level 1 IT support tickets within SLA, minimizing downtime and improving end-user satisfaction.
• Supported 100+ end users, troubleshooting hardware, software, network connectivity, and on-site IT incidents.
• Provided VIP user support and Digital Bar/Walk-in Center assistance, including quick fixes, device replacements, and end-user guidance.
• Managed user access, password resets, and account administration via Active Directory and Microsoft 365.
• Installed and configured software, hardware, POS systems, barcode scanners, and payment peripherals in boutique IT environments.
• Delivered meeting room and AV support for collaboration platforms such as Microsoft Teams, Zoom, and vendor systems; acted as hands-and-eyes support for server and network teams.

IT Support Engineer- Client Four Seasons Hotel - Iconic Livings Interiors

(2019-06 - 2022-07)

• Provided technical support via phone, email, and chat, troubleshooting hardware and software issues.
• Diagnosed and resolved network and connectivity problems to ensure minimal system downtime.
• Installed, configured, and maintained software and hardware systems.
• Documented support requests, troubleshooting steps, and resolutions to maintain accurate service records.
• Managed and resolved IT support tickets within defined service deadlines.

B.E. - Computer Science & Engineering - Deccan College of Engineering and Technology (2015)