Eilidh Garrow

Customer Assistant

Talent

DurhamMember since September 23, 2026

Customer Service ExcellencePOS & Payment SystemsCash Handling & Till OperationsSelf-Scan SupportReturns & Refund ProcessingCustomer Enquiries & Problem SolvingRetail Sales SupportShop Floor Assistance

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Customer Service ExcellencePOS & Payment SystemsCash Handling & Till OperationsSelf-Scan SupportReturns & Refund Processing

About

A reliable and customer-focused retail professional with extensive experience in customer service, cash handling, POS systems, checkouts, self-scan operations, shop floor support, and hospitality. Experienced in assisting customers, resolving enquiries, processing transactions accurately, and maintaining high standards of customer service and store presentation. Friendly, approachable, and adaptable, with a proven ability to work effectively both independently and as part of a team in busy customer-facing environments.

Committed to delivering excellent service and creating a positive customer experience. Currently seeking a part-time retail position.

Experience

Customer Service Assistant (Front End) at B&Q (2026-02 – 2026-08)

Fixed-Term Contract

Processed customer purchases accurately and efficiently using POS systems.
Assisted customers with returns, refunds, exchanges, and general enquiries.
Helped customers locate products and make informed purchasing decisions.
Developed product knowledge to support home improvement projects.
Maintained excellent customer service standards in a busy retail environment.
Supported colleagues in achieving team and store service objectives.

Customer Service Assistant (Front End) at B&Q (2025-11 – 2026-01)

Fixed-Term Contract

Processed customer transactions and handled cash and card payments.
Assisted customers with enquiries, returns, and refunds.
Provided product advice and support to customers.
Maintained a professional and welcoming customer experience.
Contributed to the smooth running of front-end operations.

Team Member at Brewers Fayre (2023-09 – 2025-02)

Delivered excellent customer service in a busy restaurant environment.
Welcomed and seated customers, taking food and drink orders accurately.
Processed cash and card payments using POS systems.
Served food and beverages promptly while maintaining high service standards.
Cleared and reset tables, ensuring a clean and welcoming environment.
Resolved customer queries professionally and efficiently.
Supported stock replenishment and daily operational tasks.
Assisted in the Play@ Soft Play area, ensuring children's safety and providing first aid when required.

Team Member at Premier Inn City Centre (2022-06 – 2023-09)

Provided friendly and professional customer service to hotel guests and restaurant customers.
Took food and drink orders and served customers in a fast-paced environment.
Processed payments accurately using POS systems.
Maintained high standards of cleanliness, presentation, and food hygiene.
Responded to customer requests and resolved issues promptly.
Assisted with stock replenishment and preparing service areas.
Worked effectively as part of a team to deliver an excellent customer experience.

Checkout Operator at Somerfield (2007-11 – 2008-07)

Operated tills accurately and efficiently.
Processed customer purchases and payments.
Assisted customers with shopping enquiries.
Delivered friendly and professional customer service.

Catering Assistant / Retail Assistant at Asda (1999-10 – 2007-07)

Prepared and served hot and cold meals in staff and customer restaurants.
Maintained vending machines and replenished chilled stock.
Handled cash and card transactions accurately.
Cleaned tables, kitchen equipment, and food preparation areas.
Worked across multiple departments including Checkouts, Customer Services, George Clothing, Self-Scan, and Shop Floor Support.
Assisted customers with product enquiries and locating items.
Maintained high standards of customer service and store presentation.