Available 21st September onwards
Send a job offer directly to this candidate
I have had a lot of experience with customer services roles, which include over the phone and also face to face so I think that helps with my level of customer services as I have seen it both ends. I do like to think I bring a great customer service experience due to all my previous roles and I am very hard worker at any task given my way.
CSR at SITEL/Foundever (2018-06 – Present)
In my years here, I have worked for customer relations, customer services, movers and outbound campaigns for Virgin Media. Beginning of Covid, I worked part of a team to help agents whom had been placed at home working, helping with their transition, helping with their customers they had been dealing with as well as helping in office as well where necessary. I have also travelled to Stratford to help with agents who are just out of training to help them with the job at hand.
Throughout the whole time here, I did do floor walking where I would help other agents in the office with their customers they were dealing with as well as help post stats for our teams.
CSR at TELEPERFORMANCE (2016-10 – 2018-06)
I worked for faults team for Virgin Media. I had to deal with existing customers whom were experiencing issues with their services such as TV, broadband, phone and email.
Administrator at Goldie and Reid-Airdrie (2015-03 – 2016-09)
Done everyday administration work including form filling, working on invoices, paying wages and general run of the office.
BAR STAFF at CENTRE POINT VENUES (2008-11 – 2014-11)
Worked in several bars/pubs owned by the company which included the ones I regulary worked in such as - The Edge, Level 2, 30s and The Innish Moor. I would serve behind the bar with serving drinks, cash handling as well as cleaning.
CSR at BECOGENT (2004-02 – 2008-10)
In my time here, I worked for 'Reality' which was a collection of 3 catalogue companies where I would take orders. Then I worked for Argos, which was taking orders as well for customers. Then I moved onto Telewest which is where I was customer services and a TV faults advisor. I would deal with existing customer enquiries and also help fix any TV faults. I continued this role and Telewest merged to become Virgin Media.
HNC in ADMINISTRATION – NORTH GLASGOW COLLEGE (2014)
HNC in ART & DESIGN – NORTH GLASGOW COLLEGE (2008)
