Air Transport Manager
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Passionate about aviation with a strong interest in safety, operations, and continuous improvement.
Reliable and trustworthy, consistently delivering work to a high standard.
Strong eye for detail, ensuring accuracy and quality in every task.
Multilingual communicator, able to engage effectively across diverse environments.
Efficient and organised, able to manage responsibilities with precision.
Able to remain calm, focused, and solution-driven when handling multiple projects and working under pressure.
Senior Passenger Service Agent & Passenger Operations
Menzies Aviation, Heathrow Airport (LHR)
9 years of experience
Delivered high-level passenger service across check-in, boarding, arrivals, and customer disruption handling.
Managed operational communication with airlines in Germany, ensuring accurate updates, smooth coordination, and compliance with airline procedures.
Supported aircraft weight and balance processes, including version changes, documentation updates, and coordination with load control teams following IATA and airline standards.
Handled operational events such as delays, cancellations, misconnections, disruptions, and implemented recovery actions aligned with airline and airport protocols.
Ensured safe and efficient boarding operations, documentation checks, flight close-out, and compliance with AHM (Airport Handling Manual) guidelines.
Maintained exceptional standards under pressure, managing multiple flights and operational tasks simultaneously.
BSc (Hons) Air Transport Management – First Class Honours
University of West London (UWL)
Completed 360 credits across the full degree programme.
