Eleanor Rigby

I am a reliable, hard-working person who enjoys work involving practical skills, problem solving and forward thinking. I'm a friendly individual who gets on well with people which is important in making a good, lasting impression on customers and clients. I am willing to work hard to get a job completed on time and to a high standard.

I have a very versatile background. I was born in the UK but left when I was 3 to live in Spain. I can read, speak and write in Spanish. when I reached the age of 14, I then left Spain to go and live with my father in Germany.

I can also read, write and speak in German too. I spent 6 years all together living there. I came back to the UK when I was 20 and worked in catering for several years but I have always wanted to do something different.

I love different languages and cultures; I find it very interesting and fascinating. I have a bachelor’s Honours degree in languages and cultures from studying at the Open University and I am also a proud mum of my 5-year-old daughter.

Professional Experience

Customer Service Repairs Officer | Broxtowe Borough Council | Aug 2023–Present

• Deliver customer service by telephone, email and face-to-face.
• Coordinate emergency and planned repairs with contractors and internal teams.
• Maintain accurate records and provide excellent customer support.

Customer Liaising Officer | J Tomlinson Ltd | 2022–2023

• Managed customer enquiries, contractor communications and administration.
• Raised purchase orders, quotations and project documentation.

German Customer Service Advisor | Pentland Brands | 2019–2021

• Supported customers across Germany, Austria and Switzerland.
• Managed orders, credits, returns and customer accounts using SAP and CRM.

Strategic Customer Operations Advisor | Pentland Brands | 2018–2019

• Coordinated customer orders and worked closely with supply chain teams.

German Customer Service Advisor | VF (Timberland) | 2016–2018

• Delivered multilingual customer service and managed orders and returns

Bachelor's (Honours) Degree in Languages and Cultures – Open University

Customer Service Level 3

Functional Skills Level 2 – English & Mathematics