Elena Nalli

Friendly, reliable and adaptable postgraduate Data Science student with three years of hands-on hospitality experience across front desk, food service and kitchen operations. Experienced in customer service, guest relations, billing, food preparation, hygiene and working effectively in busy environments. Also experienced in community volunteering and providing practical and emotional support.

A quick learner with strong communication, teamwork and problem-solving skills, seeking a part-time hospitality, customer service, reception, kitchen or care support role in Liverpool.

Hospitality Operations Specialist (Cross-Functional Roles) at The Hidden Castle Resort (2022-01 – 2025-05)

Cross-functional hospitality role involving multiple positions in front-of-house and back-of-house operations.

• Moved between front-of-house and back-of-house roles to support staffing needs and maintain smooth operations during busy periods and large corporate events.

Front Desk Receptionist at The Hidden Castle Resort (2024-01 – 2025-05)

• Managed guest arrivals, check-ins, check-outs, walk-in enquiries and routine billing processes.
• Provided professional customer service and handled guest questions and requests in person and by phone.

Kitchen Assistant & Chef at The Hidden Castle Resort (2023-01 – 2024-12)

• Supported the Head Chef with high-volume food preparation and maintained organised ingredient stations.
• Followed commercial kitchen health, hygiene and food-safety standards throughout food preparation and service.

Steward & Waitress at The Hidden Castle Resort (2022-01 – 2023-12)

• Delivered table and floor service in a busy resort environment, taking food orders and responding to guest preferences.
• Helped resolve customer concerns professionally while maintaining cleanliness and presentation standards.

Community Volunteer at Meeraki (2022-01 – 2023-12)

Local NGO providing community support and programmes.

• Assisted with activities and support programmes for children from diverse backgrounds.
• Supported children with disabilities through activities, supervision and emotional support.
• Helped organise community events and maintain beneficiary records.

Informal Care Support at Family Member

• Provided companionship and practical assistance to a family member requiring additional support.
• Helped with daily activities, communication and emotional support with patience and respect.

MSc in Data Science & AI – University of Liverpool (2025-01 – 2026-12)

Bachelor of Engineering in Electronics & Communication Engineering (2019-01 – 2024-12)