Elis

Knowledgeable and dedicated professional with experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in a target driven environment. Team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence to help contribute towards company success.

Team Leader at Tesco (2020-04 – Present)

Responsible for overseeing operations of the team, distributing daily tasks among staff and ensuring motivation, performance and daily goals are met.

• Daily stock take and regular stock check
• Making sure each task are completed within each time frame
• Identifying and addressing any gaps in performance or quality and ensuring they are brought to the required standard
• Making sure all health and safety rules are followed by all team members
• Handling and resolving issues from team members and customers
• Providing accurate information to store manager on daily key issues

Customer Team Member at Co-op (2016-09 – 2020-03)

• Receiving deliveries, and restocking shelves.
• Making sure shop floor was kept clean and tidy
• Politely approaching customer and asking if they require any help
• Taking orders from app delivery services

GCSE – Featherstone High School (2010-07)

BTEC in Business Management – Southall College (2011-08 – 2014-07)

No Degree: Bsc Business Management in Business Management – University Of Surrey (2014-09 – 2015-06)