Elisa Orrell

Experienced and highly organised Administrator with over 20 years of experience across the military, construction, healthcare, automotive and travel sectors. A reliable and adaptable professional with excellent organisational, communication and customer service skills. Experienced in supporting multidisciplinary teams, managing confidential information, coordinating projects and maintaining accurate records.

Confident using a range of IT systems and committed to delivering efficient administrative support in fast-paced environments.

Administration Assistant - NHS – Drug and Alcohol Misuse Service

(2023-01)

• Provide comprehensive administrative support to the Criminal Justice Intervention Team and the Learning and Development Team.
• Manage confidential patient and service user records in line with GDPR and NHS policies.
• Coordinate meetings, training sessions and appointments.
• Maintain accurate databases and produce reports.
• Support service delivery through effective communication with internal teams and external agencies.

Bank Administrator - Various Organisations

(2021-01 - 2023-12)

• Delivered flexible administrative support across a variety of departments.
• Maintained records, processed documentation and supported daily office operations.
• Adapted quickly to different systems and working environments.

Project Administrator - Balfour Beatty

(2020-01 - 2021-12)

• Supported project teams with day-to-day administration.
• Managed documentation, reports and project records.
• Assisted with meeting coordination and document control.
• Ensured accurate filing and compliance with company procedures.

Administrator - BCA (British Car Auctions)

(2019-01 - 2020-12)

• Processed vehicle documentation and customer records.
• Maintained accurate administrative systems.
• Liaised with customers and internal departments to ensure efficient operations.

Travel Sales Consultant - Thomas Cook

(2015-01 - 2019-12)

• Specialised in selling holidays across the West Coast of the USA.
• Delivered excellent customer service while achieving sales targets.
• Managed customer bookings and travel documentation.
• Built strong customer relationships through expert travel advice.

Bar Manager - ISS

(2013-01 - 2015-12)

• Managed daily bar operations and supervised staff.
• Controlled stock levels and cash handling.
• Delivered excellent customer service and ensured compliance with licensing regulations.

Administrator - HM Armed Forces

(2000-01 - 2007-12)

• Provided administrative support within a military environment.
• Managed confidential records and documentation.
• Coordinated communications and maintained accurate filing systems.
• Worked effectively under pressure while maintaining high levels of professionalism.

GCSEs

Level 2 - Business Administration

Level 2 - Anatomy and Physiology

Level 2 - Information Technology