Elise Cooper

I have previous experience in public relations, customer service (hospitality & retail) and within an office environment., and have worked more recently within the ecology and agricultural sectors. I enjoy developing professional relationships with people both in a working team and with clients, as I am a good listener and can gain a clear understanding of people's feelings and how best to address them appropriately. I pay close attention to detail and follow instructions clearly, which also permits me to work very well alone as well as with others.

I communicate well with others and will always focus entirely on a job until it is completed. I am extremely dedicated with good punctuality and time-keeping skills, and I always endeavour to get along with everyone where possible, especially in a professional environment.

Customer Service Assistant & Service Centre Coordinator at Datamars Agri UK (2024-10 – Present)

• Authorisation and sales of livestock tags
• Communication with authoritative bodies e.g. DEFRA, LUIS and NMR
• Call handling and advisory services to farming community customer base
• Booking in and scheduling of repair work for agricultural equipment
• Communicating quotes of required works to customers in a clear and understandable manner
• Use of excel spreadsheet to keep the service centre running smoothly
• Regular communication with both direct customers and large traders
• Ensuring customers have correct information regarding tagging, animal health delivery systems, repair works, medical testing and vaccinations (e.g. BVD and DNA testing), and use of electric fencing equipment

Ecology & Ranger Services at Bowhill Estate (2023-10 – 2024-07)

My role was to support the estates' head countryside ranger in any way required.

• Planning and implementation of research and development projects surrounding species on the estate
• Species monitoring (red squirrel, otters, badgers and pine marten specifically)
• Population dynamics
• Communication with stakeholders
• Leading and supporting management of volunteer groups visiting the estate for both educational and recreational purposes (i.e school, university and employability support group visits)
• Supporting the running of workshops aimed at public engagement
• General maintenance and DIY projects aiming to keep the estate running smoothly

Bar Supervisor & Waitress at JD Wetherspoon (2020-08 – 2024-10)

As of recently I also co-supervise a team of 8 bar and wait staff, aiming to train and motivate them effectively while on shift, and am aiming to further develop my management skills where I can.

• Bar service and waitressing
• Customer service and upkeep of premises hygiene
• Till operations, cash handling and stock taking
• Share responsibility for stock orders and deliveries
• Regularly liaising with contractors and suppliers
• Co-supervising a team of 8 bar and wait staff
• Training and motivating team members while on shift

Sales Assistant at Scottish Borders Petrol Station (2018-07 – 2020-07)

• Serving the public
• Till operation
• Taking in deliveries
• Putting out stock and keeping the shop clean and tidy
• Operation of several aspects of machinery, including coffee machine, hot food oven, outdoor jet wash and air pump systems
• Maintenance of the fuel pumps themselves
• Dealing with cash handling and finance forms at the close of each shift
• Opening up in the morning and shutting down/locking up the building and its assets after a night shift
• Liaising with multiple companies and contractors
• Arranging for deliveries and collections to occur

Café Worker at Tesco Café (2016-12 – 2017-06)

Customer service was a main requirement, with food preparation and meeting health and safety requirements being very important also. Handling of cash and till operation was also a significant portion of my role.

• Serving the public
• Preparing food in a catering setting
• Taking orders and relaying said orders
• Stocking of fridges
• Cash handling and taking in deliveries
• Dishwashing and cleaning responsibilities compliant with health and safety requirements

Waitress/Service Assistant at Moscardini's Chip Shop (2016-01 – 2016-07)

• Serving the public
• Taking orders and waiting tables
• Cleaning and tidying the restaurant area
• Preparing takeaway orders
• Till operation and cash handling
• Helping to open and close the restaurant

Waitress/Bar Staff at D'yoga Indian Restaurant (2015-11 – 2016-01)

I was able to take part in a team effort to generate a large sum of profits and business for the restaurant over the festive period (for which I was employed seasonally) and ensure that all parties who attended were given the very best of service.

• Greeting and seating customers
• Taking orders
• Delivering food and drinks
• Cleaning duties and restaurant presentation
• Stocktaking and till operations
• Dealing with any customer enquiries regarding bookings or deliveries via phone call or otherwise

Waitress/Bar Staff at The Orchard Hotel (2015-09 – 2015-11)

I was able to provide good customer service due to my positive and friendly attitude within the workplace, leading to an enjoyable experience for those involved.

• Taking orders
• Delivering food and drinks
• Greeting customers
• Cleaning/tidying the workspace
• Stocktaking and till operations

Apprentice at Emtec Ecology (2014-01 – 2014-08)

• Data collation, organising and processing for reports
• Report writing
• Shadowing and note taking on site visits and surveys
• Communicating with clients via phone and email to relay information
• Filing and general office duties

Shop Worker at Cancer Research (2013-03 – 2015-06)

• Customer service
• Till operation
• Cash handling
• Taking donations
• Stocktaking
• Stock organisation, placement, pricing and culling
• Window dressing
• Fundraising and general shop floor cleaning duties

National 5 in Art, Biology, Chemistry, English, French, History, Maths – Falkirk High School (2010 – 2016)

Highers in Biology, Business Management, English, French, History, Maths – Falkirk High School (2010 – 2016)

BSc (Hons) in Animal Biology – Edinburgh Napier University

Postgraduate Diploma (PGDip) in Wildlife Biology and Conservation – Edinburgh Napier University