Elisha Birchall

Experienced Front Desk Supervisor with a strong background in hospitality and customer service within a busy hotel environment. Proven ability to lead reception teams, manage daily front office operations, resolve guest concerns professionally, and maintain high service standards. Skilled in staff supervision, training, and coordinating front desk activities to ensure efficient service delivery and positive guest experiences.

Highly organised, reliable, and confident working in fast-paced environments.

Front Desk Supervisor at The Portsmouth Marriott Hotel (2022-01 – Present)

Progressed from Front Desk Associate to Team Leader and then Front Desk Supervisor, demonstrating strong leadership and operational capability within a busy hotel reception environment.

• Supervise daily front desk operations, ensuring smooth and efficient guest check-in and check-out processes
• Lead and support reception team members during shifts, maintaining high service standards
• Train and mentor new starters, ensuring compliance with company policies and customer service expectations
• Handle guest complaints and complex queries professionally, achieving prompt and satisfactory resolutions
• Coordinate shift handovers and ensure completion of daily operational checklists
• Monitor reception workflow and delegate tasks to maintain service efficiency
• Conduct daily credit checks and support financial reporting procedures
• Liaise with other departments including housekeeping, sales, and revenue teams to ensure seamless guest experiences
• Maintain accurate records and ensure compliance with company procedures
• Support management with operational planning and team performance monitoring
• Assist with organising staff and charity events as part of Associate Representative Committee
• Support sustainability initiatives including Green Key environmental practices

Crew Member at McDonald's, UK (2018-01 – 2022-12)

• Delivered efficient and friendly customer service in a fast-paced environment
• Operated tills and drive-thru systems, handling high volumes of transactions accurately
• Resolved customer issues professionally to maintain customer satisfaction
• Maintained cleanliness and adhered to strict food hygiene regulations
• Worked collaboratively to meet service targets and reduce waiting times
• Supported stock organisation and replenishment processes

Retail Assistant at Iceland Foods (2017-01 – 2018-12)

• Provided customer service and supported daily store operations
• Assisted customers with queries and maintained shop floor standards
• Handled stock replenishment and maintained organised displays

Work Experience (Public Service) at Military Mentors (2015-01 – 2017-12)

• Participated in structured teamwork and leadership-based activities
• Developed discipline, communication, and teamwork skills

Level 1 functional skills math

Level 1 functional skills English

Currently retaking math and English GCSE