Elishmah Mughal

A University-level educated individual who is full of confidence, is motivated and enthusiastic about what she can do, proud of what she can deliver and prepared to go the extra mile to make a difference. Keen in applying experience as retail advisor and business experience to a new role in her career having just graduated in BA Marketing (HONS) – 2:2. Demonstrated strong organisation, communication through retail experience and marketing skills as well as an entrepreneurial mindset in the development and growth of an online home baking business, consistently building long-standing relationships with customers.

A brand aware and conscientious professional who has also proactively undertaken a broad range of voluntary roles to help others while building her own ability to excel in any working environment.

Facilitator - Bookmark

(2026-03)

Freelance - ESOL Tutor

(2026-02)

Assistant ESOL Teacher - International Women's Charity

(2026-02)

Team Member - Next

(2024-11 - 2026-03)

• Deliver personalised customer service by assisting with product queries, locating specific items, and resolving complaints calmly and professionally to ensure every customer leaves satisfied with their experience.
• Meet and exceed store efficiency targets, including service scores, task completion times, and operational KPIs.
• Maintain a safe store environment by acting as a designated Fire Warden, completing emergency procedure checks, and conducting regular health and safety floor‑walks with accurate documentation.
• Support daily store operations through merchandising, stockroom duties, click‑and‑collect processing, replenishment, and seasonal changeovers.
• Work collaboratively with team members and managers to ensure smooth store operations and consistently high service standards.
• Assist in onboarding and supporting new or temporary staff by demonstrating processes, answering questions, and contributing to a positive team culture.

Digital Marketing Assistant - The Community Revolution

(2024-11 - 2025-06)

Team Supervisor - J. by Junaid Jamshed

(2020-03 - 2024-03)

• Supervise and support a diverse team by providing clear direction, allocating tasks, and monitoring daily operations to maintain high performance, strong customer service standards, and consistent revenue.
• Prepare the store for trading by organising stock, replenishing the shop floor, and ensuring all displays are visually appealing and fully compliant with brand guidelines.
• Handle customer enquiries, product requests, and complaints with professionalism, offering tailored solutions to ensure a positive and satisfying customer experience.
• Assist management with opening and closing procedures, cash handling, and completing operational checklists to maintain smooth and compliant store operations.

Social Media Manager - Cakebites

(2021-10)

Communications Intern - Global Alliance for a Sustainable Planet

(2023-01 - 2023-09)

Stylist - Levi Strauss

(2022-07 - 2022-09)

• Proactively approaching customers, aiding and creating an enjoyable shopping experience aligned with their requirements.
• Achieved daily sales target by promoting offers and suggesting complementary products, contributing positively to a shopping environment and driving results.
• Collaborated with team members to maintain a welcoming atmosphere, demonstrating strong leadership and a commitment to exceptional customer service.

Customer Service Advisor - Arvato

(2020-07 - 2020-08)

• Conducted outbound calls to customers on behalf of Eon, addressing pending billings and resolved any flagged issues.
• Demonstrated active listening and problem-solving skills to understand customer complaints and provide solutions.
• Managed customer accounts and efficiently redirected calls to relevant departments for further assistance.
• Contributed to a positive customer experience by delivering exceptional service and maintaining professional and empathetic behaviour.

BA Marketing (Hons) - Marketing - University of Strathclyde (2020 - 2024)

HND Business - Business - Glasgow Clyde College (Cardonald) (2018 - 2020)