Elissa Pierce

Driven Marketing content coordinator with over nine years experience in marketing content and customer service. I am an effective communicator with a strong customer care skill set. Using my knowledge gained I am able to offer advice, solve problems and answer query's people may have in order to produce an effective outcome for any company in question.

Having the opportunity to work in the office and at home over many years, I am eager to expand my knowledge within different fields. I am currently seeking a part time role to fit a good work life balance as I have a small child. At the moment I'm out of work due to redundancy so will be looking for the right opportunity to bring my skills and expertise to your company with an immediate start date.

Marketing Content Coordinator - My Policy Ltd - Halesowen

(2018-11)

• Manage social media accounts by responding to comments and direct messages along with any negative feedback. Create weekly posts related to car insurance. (Facebook/ X)
• Overseeing the Trustpilot account and responding to all comments
• Creating copy and new content for website and new projects
• Developing and maintaining a marketing strategy
• Managing content for new and existing systems insurers, aggregators, direct website and affiliate partners.
• I have worked alongside developers and QA testing team throughout project life cycles
• Maintained aggregator relationships
• Research and Survey creation after new a new website was launched to gain customer feedback
• Basic Google Analytics skills, helped implement to keep track of website and Quote to sale traffic

Customer Service Advisor - My Policy Ltd - Halesowen

(2016-11 - 2018-08)

• Inbound calls to discuss current car insurance policies,
• Make insurance policy changes and answer any customer questions
• Process renewals, MTA's and COV's
• Inbound and Outbound calls to new customers to set up new business

Referral Clerk - Hays Recruitment/ Birmingham Dental Hospital

(2016-03 - 2016-11)

• Open daily post sent from various NHS dental practices in England to the dental hospital
• Scan NHS referral letters onto citrix system for doctors to assess
• Outbound calls to patients and dental practices to update personal information (i,e address, date of birth).

Level 2 - Child Care & Education - Halesowen College (2008-09 - 2011-08)

Level 3 - Child Care & Education - Halesowen College (2008-09 - 2011-08)

GCSE - Leasowes Community College (2003-09 - 2008-08)