Elizabeth Anne Blakeway

I am a dedicated and customer-focused individual with over 6 years of retail experience in fast-paced environments, including Marks & Spencer and Semichem. Demonstrates a consistent ability to deliver high standards of customer service, support sales performance and uphold store presentation and operational procedures. I have strong communication, teamwork and problem solving skills.

I have a strong commitment to ensuring exceptional customer experience and thrive to achieve this through my friendly, approachable working attitude. I am seeking an opportunity to showcase my skills as well as develop both personally and professionally. I believe I would add value to your team through my experience.

Retail Assistant (Part Time) - Marks & Spencer

(2013-08 - 2018-09)

During my time as an employee at Marks & Spencer, I undertook a wide range of responsibilities within a high-volume retail environment. Key duties included:

• Assisting customers with product enquiries and providing knowledge
• Delivering excellent customer service to ensure a positive shopping experience
• Managing and resolving customer complaints in a professional manner
• Replenishing stock and maintaining organised, well-presented displays for product availability
• Operating tills and processing both card and cash payments as well as issuing refunds or exchanges following company policies
• Upholding cleanliness and hygiene standards across store
• Collaborating team members during peak hours to maintain operational efficiency

Sales Assistant (Part Time) - Semichem

(2013-04 - 2013-08)

During my time in this role, I contributed to the daily operations of a busy health and beauty retail store. Responsibilities included:

• Receiving stock deliveries, unpacking and restoking shelves and displays
• Monitoring stock rotation and maintaining inventory
• Ensuring retail areas were clean, organised and adequately stoked at all times
• Processing customer transactions efficiently using till systems
• Offering friendly, helpful and professional customer service on shop floor
• Assisting customers with product information and locating items