Elizabeth Bentley

Compassionate and dedicated professional with a long career supporting individuals and families through challenging moments. I bring a calm, reassuring approach and a genuine commitment to helping people feel heard, understood and supported. With experience spanning welfare support, bereavement guidance, mortgage advice and customer service, I build strong, trusting relationships and always go the extra mile to make a positive difference.

I'm looking for a role where my empathy, reliability and people-first mindset can continue to help others thrive.

Grants and Welfare Officer - The Sailors' Children's Society - Hull

(2016-01)

• Assess and process grant applications to support families experiencing financial hardship.
• Provide welfare advice, emotional support and ongoing guidance to beneficiary families.
• Manage a varied caseload, ensuring timely decisions and accurate documentation.
• Liaise with partner charities, agencies and organisations to coordinate holistic support.
• Build strong, trusting relationships with families, offering consistent follow-up and reassurance.
• Use Mosaic and Microsoft tools to maintain detailed, compliant case records.

Mortgage Advisor / Customer Services / Bereavement & Debt Advisor - Halifax - Hull

(1992-01 - 2016-12)

• Delivered regulated mortgage advice, guiding customers through the full application process.
• Provided high-quality customer service across a wide range of banking products.
• Supported bereaved customers with sensitivity, helping them navigate financial arrangements.
• Offered debt advice, helping customers understand options and create manageable repayment plans.
• Maintained strong customer relationships and consistently met service and compliance standards.
• Worked collaboratively with colleagues to ensure smooth branch operations.

Retail Assistant - Marks & Spencer - Whitefriargate, Hull

(1988-01 - 1992-12)

• Delivered friendly, efficient customer service on the shop floor and tills.
• Replenished stock, maintained displays and ensured excellent store presentation.
• Supported customers with product queries and purchases.
• Contributed to a positive team environment in a busy retail setting.

Secondary education - South Hunsley School (1983-01 - 1988-12)