Supervisor - Monsoon Accessorize - Belfast
(2011-10)
- Delegated tasks appropriately, achieved balanced workload among team members.
- Ensured smooth operations with regular maintenance checks.
- Provided constructive feedback to staff for improved performance levels.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Fostered a positive work culture to boost employee morale.
- Facilitated monthly training sessions for enhanced staff performance.
- Conducted performance appraisals with employees for career development discussions.
- Led team meetings, ensured clear communication amongst all members.
- Assisted in the recruitment process for hiring quality staff members.
- Monitored employee attendance records for maintaining discipline within the team.
- Managed daily operations to increase productivity.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Improved workplace safety to reduce accidents and near-misses.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Promotions Assistant - Greenfield marketing - Belfast
(2023-04)
- Set up appointments with potential and current customers to discuss new products and services.
- Communicated effectively with potential customers during promotions increasing engagement levels.
Visual Merchandiser - H&M - Belfast
(2008-06 - 2011-03)
- Developed innovative window displays to enhance customer engagement.
- Coordinated with sales team for consistent brand presentation.
- Managed visual elements during store promotions for maximum impact.
- Implemented new display layouts to improve shopping experience.
- Enhanced customer flow through strategic product placement within the store layout.
- Maintained clean and organised store environment, ensuring optimal shopping conditions.
- Adhered to company guidelines whilst executing creative solutions for display challenges.
- Ensured timely execution of seasonal changes to maintain freshness of displays.
Visual merchandiser - Zara - Belfast Dublin and Limerick
(2005-01 - 2008-03)
- Developed innovative window displays to enhance customer engagement.
- Implemented new display layouts to improve shopping experience.
- Demonstrated flexibility in schedule, working evenings and weekends as required during peak holiday seasons.
- Streamlined merchandise replenishment process to minimise disruption on shop floor.
- Adhered to company guidelines whilst executing creative solutions for display challenges.
- Trained junior staff members in visual merchandising techniques, improving team efficiency.
- Maintained clean and organised store environment, ensuring optimal shopping conditions.
- Ensured timely execution of seasonal changes to maintain freshness of displays.
- Managed visual elements during store promotions for maximum impact.
- Enhanced customer flow through strategic product placement within the store layout.
- Created visually appealing product arrangements, increasing store desirability.
Holiday Representative - First choice holidays - Tunisia Lanzarote and Turkey
(2002-03 - 2004-12)
- Increased customer engagement with product demonstrations and presentations.
- Promoted brand visibility by organising promotional events.
- Fostered strong relationships with vendors for smooth event execution.
- Implemented marketing strategies for improved sales performance.
- Maintained in-depth knowledge of resort and local area through participation in product and destination training.
- Solved guest complaints for improved holiday experience.
- Prioritised guest safety by verifying hotel safety standards and completing risk assessments.
- Enabled smooth running of excursions, liaising with local facilities and transport providers to ensure schedule adherence.
- Created personalised holiday experiences with tailored activity recommendations.
- Improved company image with professional and friendly demeanour.
- Facilitated communication between guests and hotel staff for seamless service.
- Handled client issues such as lost luggage and health problems.
- Ensured guest confidence, holding welcome meetings to explain daily activity schedules.
- Coordinated emergency response procedures, ensured guest safety at all times.
Deckhand - Clearwaters - Padang, Indonesia
(2001-06 - 2002-02)
- Ensured ship's cleanliness by performing regular deck maintenance tasks.
- Provided first aid services to crew members, promoting health and safety onboard.
- Supported galley operations during busy meal times, ensuring efficient service provision to crew members.
- Monitored deck operations to foster safe passenger embarkation and disembarkation.
Waitress Supervisor - Riversdale beach cafe - Masterton, New Zealand
(1997-06 - 2001-06)
- Quickly established positive rapport with customers to elevate guest experience and maximise upselling opportunities.
- Enforced strict cash handling procedures-minimising discrepancies at end-of-day tallies.
- Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.
- Coordinated with kitchen staff to expedite food orders, resulting in satisfied customers.
- Adhered strictly to health and safety regulations, maintaining safe working conditions at all times.
- Maintained high standards of customer service by training new waitstaff.
- Facilitated effective communication between kitchen staff and waiting staff to relay menu updates and process changes.
- Processed payments and reduced customer wait times.
- Followed food hygiene and safety procedures in line with requirements.
