Elizabeth Kirby

Having worked in the field of Administration, Customer Services, Receptionist and as a Care Giver. I have gained excellent experience and skills to take with me into my next role. I am reliable, hardworking and have a dedicated attitude towards my work and have a good work ethic.

I take great pride in producing quality results and have the willingness and ability to learn and develop through training. I am extremely committed to provide a professional first impression to customers and clients. I have the ability to adapt easily to large and small team situations and different work environments.

Service Coordinator - ACL - Frimley

(2026-03 - 2026-06)

• Open and maintain key customer information by recording and uploading documents into our cloud-based ERP system.
• Using the Asset Planning system, create pre planned maintenance visits, in preparation for scheduling.
• Liaising with Engineers to coordinate visits, ensuring parts are collected prior to visits and that all paperwork is completed and submitted to the client in a timely man
• Review engineer paperwork and raising any remedial actions

Logistics and Administrative Assistant - Walton Dental Arts - Bookham

(2025-11 - 2026-01)

• Responsible for incoming and outgoing post
• Review all incoming and outgoing jobs into the laboratory
• Accurately booking in all jobs on the laboratory's management syste
• Passing all relevant information to the laboratory Manager
• Ensure all jobs are adequately packed to ensure the lab work is protected during transport

Planning & Logistics Coordinator - Cardo Group - Slough

(2025-07 - 2025-11)

• Responsible for scheduling appointments with tenants for their responsive repairs
• Raising jobs directly for sub contractors to attend to
• Liaising directly with the local authority via email
• Liaising directly with the subcontractors via email and over the phone
• Monitoring the repairs inbox
• Responding in a timely manner to both tenants and the local authority via email
• Answering all incoming calls to tenants and the operatives
• Booking in all emergency call outs during office hours
• Working in accordance to the SLAs

Sales and Administration Assistant - Friendly Water Ltd - West Byfleet

(2024-11 - 2025-07)

• Taking sales orders over the phone for either water softener salt or filters
• Taking customer payments
• Booking engineer appointments in their diaries
• Booking salt order deliveries
• Calling customers to place orders over the phone
• Contacting customers either over the phone or by email
• Raising and completing invoices

Customer Services Advisor - Richmond Housing Partnership - Teddington

(2024-06 - 2024-09)

• Dealing with customer calls regarding Anti Social Behaviour issues and general housing enquiries
• Resolving issues and queries on the first call
• Completing ASB initial report forms
• Responding to customers emails
• Opening and updating customer cases
• Liaising with the housing officers

Repairs Scheduler - Vivo Defence - West Byfleet

(2024-02 - 2024-05)

• Proactively co-ordinate the delivery of all workflow to a dedicated area and team of on site operatives
• Ensure that systems are updated within prescribed timescales
• Run reports and maintain all system information and data
• Undertake general administrative duties
• Support resource planning, confirm holiday rotas
• Provide an agile response to priority reactive tasks

Building Supervisor - Reside With Progress - Hampton Wick

(2022-07 - 2024-02)

• Covering Reception for visitors and deliveries
• Open and close the offices
• Responsible for the security of the car park, carrying out patrols at various times and reporting any incidents or unauthorised vehicles
• Maintain the stock control of cleaning and washroom materials and supplies
• Raise any repairs that need to be carried out
• Test the fire alarm on a weekly basis
• Open, sort and scan the incoming post
• Answer the telephone and take messages
• Liaising with all contractors either over the phone or in person

Temporary Assignments and Short Term Contracts - Various

(1998 - 2022-07)

From 1998 to Date, I have carried out a variety of temporary assignments and short term contracts, for a variety of different industries. These roles have included and not limited to receptionist, administration, customer services, warehouse operative, care giver and planner/scheduler.

Heathside Middle School (1994 - 1996)

GNVQ Level 2 - Business Administration - Brooklands College (1996 - 1997)

Pitman's Qualifications - Shorthand, Touch Typing, Audio Typing, Information Technology, Computing - Oxford & County Business College (1997 - 1998)

GNVQ Level 2 - Leisure and Tourism - Brooklands College (1999 - 2000)