Elizabeth Springall

I have experience of working in an environment where attention to detail is essential. I am an effective team player who can quickly build rapport with new and existing clients, colleagues, and management. Willing to adhere to flexible working hours and contribute to the objectives of the team and wider organisation I possess a friendly, approachable, and professional persona and the ability to remain calm under pressure.

Committed to my own continuous personal and professional development and happy to undertake training as required. Now looking for a new and exciting position with a forward-thinking employer

Slimeville host /playmaker - Slimeville

(2026-03 - 2026-07)

• Provide friendly and efficient customer service in the café.
• Prepare and serve food and beverages to customers.
• Maintain high standards of cleanliness throughout the café and seating areas.
• Clean, sanitise, and maintain café equipment in line with hygiene standards.
• Supervise, interact with, and ensure the safety and wellbeing of children during play sessions.
• Lead and host engaging slime-making workshops for guests.
• Clean and maintain the playground and play equipment to ensure a safe and enjoyable environment.
• Carry out the daily opening and closing procedures for all games, attractions, and equipment.
• Ensure all work areas are clean, organised, and fully stocked throughout the day.
• Adhere to all health and safety, food hygiene, and safeguarding procedures at all times

Bar Operative/Cleaner/Event Assistant - The Daten

(2024-10 - 2025-10)

• Clean and sanitise all areas, including floors, tables, bar areas, and seating.
• Empty bins and dispose of waste correctly and follow cleaning schedules and hygiene standards.
• Use cleaning equipment and chemicals safely and report maintenance or health & safety.
• Ensure compliance with health & safety and hygiene regulations.
• Serve alcoholic and non-alcoholic drinks promptly and responsibly.
• Provide friendly, professional customer service.
• Operate tills and handle cash and card payments accurately.
• Maintain cleanliness of the bar, glassware, and work areas.
• Handle customer queries and resolve issues professionally.
• Comply with health & safety, hygiene, and licensing laws.
• Assist with planning and organising events such as conferences, weddings, exhibitions, and corporate functions.
• Liaise with suppliers, venues, and vendors and assist with event set-up, registration, and breakdown.
• Provide on-the-day support to ensure events run smoothly and handle guest enquiries and resolve issues.

Website Developer - Free Start

(2013 - 2014)

• Design, develop, and maintain websites and web applications.
• Ensure websites are responsive, accessible, and optimised for performance.
• Test, troubleshoot, and fix website issues and bugs.
• Maintain website security and apply updates as needed.
• Stay up to date with web development trends and technologies.

Customer Service Assistant - Gladstone Brooks

(2012 - 2012)

• Handle inbound and outbound customer calls regarding PPI claims.
• Provide clear, accurate information about the claims process.
• Assist customers in completing claim forms and documentation.
• Record and update customer information accurately in systems.
• Resolve customer queries or escalate complex issues when necessary.
• Maintain confidentiality and comply with data protection regulations.
• Meet performance targets for call handling, customer satisfaction, and accuracy.
• Adhere to all relevant financial regulations, compliance, and company policies.

Customer Service Retention Assistant - BT

(2010 - 2012)

• Handle inbound and outbound customer enquiries regarding accounts products and services.
• Identify at-risk customers and offer solutions to retain their business.
• Resolve complaints and issues professionally and efficiently.
• Upsell or cross-sell products and services where appropriate.
• Record customer interactions and update accounts accurately in CRM systems.
• Follow company policies, procedures, and compliance regulations.
• Meet performance targets for customer retention, satisfaction, and service quality.
• Collaborate with team members and supervisors to improve retention strategies.

Btec National Diploma - Performing Arts & Dance

GCSEs - all core subjects