Elizabeth Stokes

Experienced hospitality and customer service professional with over ten years' experience in busy, customer-facing environments, including previous Assistant Manager and Bar Manager roles. Experienced in leading teams, training staff, managing rotas, stock and day-to-day operations while maintaining high standards of service. Confident dealing with customers, resolving problems and keeping things running smoothly during busy periods.

More recently gained professional experience within a legal environment, further developing my organisation, communication and attention to detail. Looking to return to hospitality in a management role where I can bring together my previous experience, people skills and genuine enjoyment of creating a great customer experience.

Paralegal - Lowe's Solicitors - Worcester

(2025-02 - 2026-07)

• Managed a busy workload with competing priorities and strict deadlines.
• Communicated professionally with clients, barristers, court staff and other professionals.
• Maintained accurate and confidential records and handled sensitive information.
• Organised appointments, hearings, documents and correspondence.
• Developed strong problem-solving, organisation and communication skills while working independently in a fast-paced environment.

Bar Staff - Blackheath Coronation Club - Blackheath

(2024-03 - 2025-05)

• Delivered friendly and efficient service in busy customer-facing environments.
• Completed cashing-up, banking, stock ordering, diary management and waste tracking.
• Built rapport with a wide range of customers and took pride in creating a welcoming atmosphere.
• Balanced hospitality work alongside university study, demonstrating reliability and strong time management.

Bar Staff - The Old Cross - Oldbury

(2023-05 - 2024-02)

• Delivered friendly and efficient service in busy customer-facing environments.
• Completed cashing-up, banking, stock ordering, diary management and waste tracking.
• Built rapport with a wide range of customers and took pride in creating a welcoming atmosphere.
• Balanced hospitality work alongside university study, demonstrating reliability and strong time management.

Shift Leader - The Caravan Snack Bar - Stourbridge

(2020-01 - 2023-04)

• Delivered friendly and efficient service in busy customer-facing environments.
• Completed cashing-up, banking, stock ordering, diary management and waste tracking.
• Built rapport with a wide range of customers and took pride in creating a welcoming atmosphere.
• Balanced hospitality work alongside university study, demonstrating reliability and strong time management.

Assistant Manager - Holdens, The Fellows - Dudley

(2017-04 - 2019-11)

• Led a team of over 15 staff, overseeing recruitment, training, rotas and performance during a complete business restructure.
• Supported the day-to-day running of a busy hospitality venue, ensuring high standards of customer service and smooth operation.
• Managed stock control, ordering, invoicing, staff administration and financial tracking.
• Trained and supported team members, helping maintain consistent standards across shifts.
• Dealt with customer and staff issues calmly and effectively, including resolving complaints and managing conflict.
• Maintained compliance with licensing, health and safety and data protection requirements.
• Worked hands-on alongside the team during busy periods, adapting quickly to changing priorities.

Bar Manager - Ristorante Bellagio - West Bromwich

(2015-08 - 2017-04)

• Managed bar operations during busy services, maintaining high standards of presentation, cleanliness and customer service.
• Trained and supported junior staff and helped ensure the team worked efficiently during peak periods.
• Managed stock levels and ordering and helped minimise waste.
• Developed new drinks menus to improve productivity and streamline service.
• Built strong relationships with regular customers while ensuring every guest received friendly and attentive service.
• Demonstrated strong organisation and the ability to manage several priorities at once in a fast-paced environment.

LLB (Hons) Law - Law - Birmingham City University (2022-09 - 2024-06)

Higher National Diploma - Law and Practice - Birmingham City University (2020-09 - 2022-06)

A Levels - Drama, English Language, History - Halesowen College (2013-09 - 2015-06)

GCSEs - General Education - Hagley Catholic High School (2012-09 - 2012-06)