Fleet Account Executive - Lightfoot
(2024-01)
- Manage 80+ fleet accounts, driving renewals to KPI targets and identifying upsell opportunities across UK and international markets
- Maintain 100% SLA compliance through proactive account reviews, prompt query resolution, and accurate Salesforce CRM management
- Deliver portal training and reporting guidance to stakeholders, ensuring seamless customer experience across all touchpoints
Technical Support Associate - Lightfoot
(2021-01 - 2024-01)
- Diagnosed and resolved hardware/software issues across fleet devices, dashcams, and driver systems using remote diagnostic tools
- Managed full customer case lifecycle — from investigation to resolution — maintaining accurate records and professional communication throughout
- Provided portal training and account configuration support, maximising platform adoption and promoting self-service account management
Customer Support Administrator - Careflex
(2019-01 - 2021-01)
- Processed and scheduled customer orders with 98.7% accuracy, resolving complaints and coordinating replacements and collections
- Managed export documentation, invoice processing, and parts identification to ensure compliant and timely order fulfilment
- Supported field assessors with customer queries, maintaining strong product knowledge across the full range
National Account Administrator - British Ceramic Tile
(2016-01 - 2019-01)
- Administered six national accounts including Tile Giant and Homebase, handling orders, invoicing, complaint resolution, and quality claims
Sales Executive - Emcas
(2013-01 - 2016-01)
- Assessed claimant suitability, met sales targets consistently, and mentored new team members on company processes
Customer Service / Trainee Team Leader - Sainsbury's - Paignton
(2003-01 - 2012-01)
- Led customer services area independently, supervised and trained colleagues, and ensured efficient daily checkout operations over a 9-year tenure
