Ella Green

I have over four years of customer service experience, supporting customers both face-to-face and over the phone. I’m a friendly and caring person who enjoys being around people and making others feel comfortable. I’d say I’m hardworking, reliable, and someone who always tries to give my best in everything I do.

I enjoy learning new things, keeping busy, and challenging myself to grow in confidence and experience. In my free time I enjoy spending time with family and friends, and I’m looking for a role where I can develop my skills, meet new people, and be part of a positive team.

Administrator at Spire Healthcare (2025-03 – 2025-12)

• Assign patients to requested appointments
• Give advice on prices for consultations and procedures
• Book patients in for there desired appointment/ treatment
• Respond to emails from patients with information requested

Sales Advisor at Ocado Retail (2023-11 – 2024-03)

Receive customer contacts and resolving issues in a timely, effective, and polite manner.

• Treat all customers with empathy, and taking responsibility for finding a resolution to their issues.
• Ensuring I fully understand the query and find the most appropriate course of action.
• Build rapport with the customer and manage expectations in line with company procedures and protocols.
• Proactively communicate with customers to resolve issues that may occur with customer deliveries.
• To liaise with other departments to resolve customer issues that are outside the scope of mydepartment.
• Achieve individual and contribute to the companies KPIs.
• Keep up to date and follow the companies processes and procedures.

Sales Assistant at River Island (2021-10 – 2023-11)

• Serving customers dealing with Sales, Returns, Online Orders and any other Queries they may have.
• Ensuring the store is Tidy and Presentable at all times.
• Stock Rotation.
• Working in the Fitting Rooms - Assisting any customer requirements and ensuring it is presentable.
• Building Customer Relationships to Encourage Sales.
• Allocating Orders to Storage Locations.
• Assist Cashing up the tills.
• Assist Locking up securing the building.

GCSE – St Anthony's catholic academy (2015-09 – 2020-06)