Ella-Renee Watson

Highly organised and personable administrative professional with experience supporting fast paced businesses through strong client communication, scheduling, operational coordination, and customer service. Skilled at managing multiple priorities, resolving issues efficiently, and maintaining professional relationships in busy environments. Experienced handling confidential information, coordinating appointments, and delivering high standards of service under pressure.

Receptionist - Gilgamesh - London

(2026-03)

• Managed guest reservations and booking enquiries in a fast paced, hospitality environment.
• Answered phone calls and responded to email enquiries professionally and efficiently.
• Acted as the first point of contact for guests, delivering a professional and welcoming customer experience.
• Handled guest queries, complaints, and last-minute changes calmly and professionally to ensure positive resolutions.
• Updated administrative information to ensure accuracy across daily operations.
• Communicated effectively with management and front of house teams to maintain smooth service and organisation.
• Maintained strong attention to detail

Restaurant Staff - MEATliquor - London

(2025-03 - 2025-11)

• Delivered high-level customer service in a fast-paced environment, maintaining professionalism during peak hours.
• Communicated clearly with diverse customers and team members.
• Ensured service standards and operations were consistently maintained.

Receptionist - Octopus Clinic - London

(2023-05 - 2024-09)

• Managed appointment scheduling, visitor coordination, and daily administrative operations in a busy environment.
• Acted as a key point of contact for patients and visitors, handling enquiries professionally and efficiently.
• Coordinated communication between departments to resolve issues promptly and maintain smooth operations.
• Maintained accurate confidential records and ensured compliance with GDPR procedures.
• Managed high volumes of calls, emails, and administrative tasks while maintaining attention to detail.
• Supported the smooth day-to-day running of the clinic through strong organisation and multitasking abilities.

Event Staff - Off to Work Agency - London

(2021-09)

• Provided hospitality at high profile events including conferences, corporate functions, and award ceremonies.
• Assisted with resolving guest issues and last minute operational challenges in a calm and professional manner.
• Communicated effectively with guests, management, and team members to ensure smooth event operations.
• Developed strong multitasking, problem-solving, organisation, and teamwork skills transferable to client-facing administrative and property management roles.

Personal Assistant - NJ Gas and Mechanicals

(2020-03 - 2021-03)

• Coordinated schedules, appointments, and operational tasks for engineers and management.
• Communicated with clients, contractors, and stakeholders to ensure efficient service delivery.
• Managed invoices, correspondence, and administrative documentation accurately.
• Prioritised urgent tasks and resolved issues in a fast-paced operational environment.
• Maintained professional client relationships through clear communication and proactive support.

BSc (Hons) - Human Resource Management - University of Roehampton, London (2021 - 2025)

A-Levels & BTEC - Haberdashers' Hatcham College, London (2019 - 2021)