Ella Winstanley Rutherford

Reliable and hardworking individual with experience in housekeeping, customer service, and beauty services. Skilled in working in fast-paced environments, maintaining high cleanliness standards, and delivering excellent customer service. Friendly, organised, and confident communicating with customers face-to-face while managing tasks efficiently and professionally.

Housekeeper at Marston's Pubs and Bars (2024-10 – Present)

• Clean and prepare hotel rooms to a high standard for guests
• Maintain cleanliness of bathrooms, hallways, and surrounding areas
• Ensure rooms are tidy, stocked, and ready for customer arrivals
• Follow hygiene, safety, and hotel cleanliness standards
• Complete duties efficiently within required timeframes

Nail Technician at Self-Employed (2023-11 – Present)

• Provide professional nail treatments including acrylic extensions, BIAB, gel extensions, manicures, and pedicures
• Manage appointments, consultations, and client bookings
• Deliver excellent customer service and build positive client relationships
• Handle payments and maintain organised booking records
• Maintain a clean and hygienic working environment

Crew Member at McDonald's Corporation (2022-07 – 2024-10)

• Delivered friendly and efficient customer service in a busy environment
• Took customer orders and handled cash and card payments accurately
• Maintained cleanliness of customer and kitchen areas
• Worked effectively as part of a team to meet service standards
• Assisted customers professionally and resolved queries when needed

Beauty Therapy Level 1 in Beauty Therapy – Wirral Metropolitan College (2024-02 – 2024-06)

GCSEs – Pensby High School – Pensby and Thingwall (2018-09 – 2022-05)