Ellen Oliveira

Professional and personable Receptionist / Administrative Assistant with over 9 years of experience delivering front-of-house support, client service, and office coordination across the United Kingdom and Brazil. Experienced in managing busy schedules, coordinating administrative tasks, handling confidential information, and creating a welcoming and professional client experience. Highly organised, proactive, and confident multitasking in fast-paced environments.

Strong communication skills with a professional and approachable manner, with a strong interest in corporate and financial-sector environments.

Receptionist / Administrative Assistant at Spa & Wellness Clinic (2024-01 – Present)

• Managing front-of-house operations and ensuring a professional and welcoming client experience
• Coordinating appointments, calendars, and daily scheduling systems
• Handling client communications in person, by phone, and via email
• Processing payments and maintaining accurate financial and administrative records
• Maintaining organised filing systems and confidential documentation
• Supporting daily office administration and operational tasks in a fast-paced environment
• Coordinating therapists' schedules and daily workflow

Receptionist at Beauty Salon (2021-01 – 2024-12)

• Managed front desk operations and provided high-level customer service
• Coordinated diaries, appointments, and client scheduling
• Handled payment processing, cash handling, and administrative reporting
• Maintained client databases and organised records with attention to confidentiality
• Provided administrative support to management and wider team

Sales Assistant & Office Support at Retail Store (2014-01 – 2019-12)

• Delivered customer service and sales support in a busy retail environment
• Managed payment handling and cash register operations
• Supported stock control and inventory organisation
• Provided office support including document organisation and reporting
• Assisted with daily administrative and operational activities

High School Diploma