Ellen Sharples

A First-Class BA (Hons) Sports Management graduate with experience in customer service, relationship management, negotiations and stakeholder engagement within fast-paced environments. Confident communicating with a wide range of clients, identifying opportunities and building trusted relationships to achieve positive outcomes. Experienced in handling enquiries, managing multiple priorities and delivering excellent customer service while maintaining strong attention to detail.

Commercially aware, organised and proactive, I am eager to begin a career within residential sales and lettings where I can apply my communication, negotiation and relationship-building skills.

Sports Management Associate - Non-League Network

(2026-01)

• Built relationships with 20+ football clubs, players and industry stakeholders, acting as a key point of contact for enquiries and opportunities.
• Researched and sourced 30+ opportunities each week, matching players and clubs with suitable trials, employment opportunities, volunteer roles and pre-season friendlies.
• Maintained regular communication with stakeholders, ensuring enquiries were managed professionally and opportunities progressed efficiently.
• Developed new relationships to expand the organisation's network while maintaining excellent service for existing stakeholders.
• Coordinated multiple opportunities simultaneously while ensuring accurate record keeping and timely follow-up.
• Supported day-to-day business operations through effective communication, organisation and relationship management.

Student Director of UK & Europe Partnerships - KOI Sports ThirdEYE International Sports Consultancy

(2024-07 - 2025-05)

• Led and coordinated a team of 6 Account Managers, ensuring projects and stakeholder communications were delivered effectively.
• Built professional relationships with prospective clients and stakeholders across the UK and Europe.
• Conducted market research to identify new commercial opportunities and support business development.
• Represented the organisation during meetings, presenting professionally and building trust with prospective partners.
• Organised monthly progress meetings and maintained accurate records of stakeholder communications and partnership activity.
• Supported recruitment campaigns through LinkedIn, improving visibility and candidate engagement.

Part-time Retail Assistant - Farmfoods

(2025-09 - 2026-07)

• Delivered excellent customer service by assisting customers with enquiries, purchases and product recommendations.
• Built positive relationships with customers through friendly, professional communication.
• Processed cash and card transactions accurately using EPOS systems.
• Received deliveries, replenish stock and maintain high merchandising standards.
• Worked collaboratively with colleagues to achieve store targets while maintaining a clean, organised and welcoming environment.

Bartender - Constellation

(2024-11 - 2025-05)

• Delivered outstanding customer service during major sporting and entertainment events in fast-paced environments.
• Built rapport with customers while handling high volumes of orders efficiently.
• Worked effectively under pressure while maintaining professionalism and attention to detail.
• Ensured high standards of hygiene, stock control and operational efficiency.

Kitchen Staff - Movie Foods

(2020-09 - 2025-09)

• Delivered excellent customer service both face-to-face and over the telephone.
• Processed customer payments accurately and efficiently.
• Managed stock levels to ensure product availability and minimise waste.
• Created TikTok content to promote the business, increasing customer engagement and online visibility.
• Supported the smooth day-to-day running of the business while working effectively as part of a team.

BA (Hons) - Sports Management - UCFB University Campus of Football Business (2022-09 - 2025-05)

A Levels - Psychology, Law, Biology - Newcastle Sixth Form College (2020-09 - 2022-06)

GCSE - General Education - The Blyth Academy (2015-09 - 2020-05)