Police Constable - Kent Police - Sittingbourne
(2022-02)
- Diffused potentially volatile situations by employing proven de escalation and conflict management techniques
- Attended emergencies quickly, remaining calm and professional under pressure
- Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
- Offered compassionate victim support for minimised distress and upset.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy
- Produced comprehensive crime reports with attention to detail
- Prepared crime reports and case files, delivering documentation to Crown Prosecution Service (CPS)
- Acquired and served warrants for arrests, searches or other purposes
- Attend deaths sudden/ suspicious and carried out full investigations, maintaining good liaisons with the next of kin and family members
- Respond to incidents involving individuals experiencing mental health crises, ensuring the safety of all involved
- Facilitate early assessment of individuals with suspected mental health disorders at the police station and, when appropriate, divert them from custody to a hospital for further assessment or treatment.
- Safeguard vulnerable people with mental disorders while they are in police custody, including ensuring the presence of an Appropriate Adult during interviews and investigations.
- Use statutory powers (e.g., under the Mental Health Act) to remove individuals in immediate need of care from public places to a place of safety for assessment and treatment, and notify relevant authorities and relatives as required.
- Conduct risk assessments before assisting with planned mental health assessments to determine necessary resources and ensure safety
- Employ de-escalation techniques and crisis intervention skills to reduce the risk of harm and avoid unnecessary use of force.
- Collaborate with mental health professionals, social services, and community organizations to ensure appropriate support and follow-up for individuals in crisis
- Record and monitor all mental health-related incidents and interventions for accountability and quality assurance
- Participate in specialized training programs such as Crisis Intervention Team (CIT) or Crisis Response and Intervention Training (CRIT) to improve knowledge, attitudes, and skills in handling mental health crisis
- Respect the dignity and rights of individuals with mental health issues, treating them with care and minimizing stigma
Supervisor - Starbucks Coffee - Canterbury
(2021-06 - 2022-03)
- Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
Barista - Micro Roastery Coffee Shop - Canterbury
(2020-08 - 2021-06)
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products
- Give customers drink menus and answer their questions regarding ingredients
- Greet customers as they enter
- Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
- Prepare beverages following recipes
- Serve beverages and prepared food, like cookies, pastries and muffins
- Receive and process payments (cash and credit cards)
- Keep the bar area clean
- Maintain stock of clean mugs and plates
- Check if brewing equipment operates properly and report any maintenance needs
- Comply with health and safety regulations
- Communicate customer feedback to managers and recommend new menu items
Trainee Manager - Taco Mazama - Glasgow
(2020-03 - 2020-06)
- Identifying teachable moments to share best practices with the team
- Seeing challenges as opportunities for continuous improvement to drive operational excellence
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
Recruitment Consultant - Twenty Recruitment Group - London
(2019-04 - 2020-03)
- Discussing financial results with the team
- Listening to clients and understanding their precise requirements in terms of candidate skillset.
- Implementing searches using internal (database) and external (internet) methods.
- Conducting candidate interviews at application or registry stage.
- Working with internal teams to ensure paperwork, administration and invoicing are handled correctly.
- Actively searching for new candidates.
- Actively seeking to grow executive search company business by partnering new clients.
- Hitting sales targets in terms of fulfilled business (revenue).
