Ellie Daggett

Worked with my main team to maintain smooth operations and high standards of customer service during high volume rushes. Swiftly and professionally addressed any customer complaints, escalating to management when requested. Take orders and answer questions on menu items, prepare and ring up food items, as well as stock supplies and clean, while developing customer service and multitasking skills.

Counter Assistant - Oliver's Fish 'n' Chips

(2024-03)

• Worked with my main team to maintain smooth operations and high standards of customer service during high volume rushes.
• Swiftly and professionally addressed any customer complaints, escalating to management when requested.
• Take orders and answer questions on menu items, prepare and ring up food items, as well as stock supplies and clean, while developing customer service and multitasking skills.

Receptionist - Dream Apartments LTD

(2023-01 - 2024-01)

• Warmly welcomed 20+ guests per shift, coordinated check in, collected payments and directed them to their rooms.
• Managed the phone line and facilitated 20+ calls a day with both clients and staff
• Maintained an organised, clean, professional work space and waiting area
• Provided excellent customer service with a helpful and friendly attitude
• Smoothly managed the day-to day front desk operations
• Unpacked inventory and stocked supplies

Housekeeping - Dream Apartments LTD

(2022-01 - 2023-12)

• Worked with a team to provide quality cleaning services to a commercial building on a scheduled basis
• Complied with the relevant policies and procedures, ensuring rooms were thoroughly sanitised and deep cleaned in accordance with health and safety standards
• Stripped, washed and replenished a variety of standard and fragile linens for over 20 rooms a day
• Performed a variety of housekeeping services including mopping, dusting, vacuuming and sanitising according to client's instructions
• Provided exceptional customer service to over 50 guests monthly, ensuring all their needs for rooms were met

Childcare Worker - Marton Day Nursery- Nunthorpe Nurseries Group LTD

(2021-01 - 2022-12)

• I created a safe and nurturing childcare environment for up to 30 children ages ranging from 2 – 4 years with other staff members
• Clearly communicated and coordinated with parents to understand their child's specific needs and adjustments
• Effectively interacted with infants and toddlers working towards specific age appropriate milestones
• Administered meals specific to each child's dietary restrictions
• Created a fun and interactive environment planning activities that both entertained and stimulated children

Shop Assistant - Nunthorpe DIY and Pet supplies

(2021-01 - 2021-12)

I worked for a brief amount of time to gain experience, the role required me to serve customers on the till and help them find what they were looking for when they came into the shop

• Took both cash and card payments
• Priced stock

GCSE - Mathematics - Hillsview Academy (2014-01 - 2019-12)

GCSE - English Language - Hillsview Academy (2014-01 - 2019-12)

GCSE - English Literature - Hillsview Academy (2014-01 - 2019-12)

GCSE - Biology - Hillsview Academy (2014-01 - 2019-12)

GCSE - History - Hillsview Academy (2014-01 - 2019-12)

GCSE - Media studies - Hillsview Academy (2014-01 - 2019-12)

Level 1 - Working with Children - Forwardstart (2021-01 - 2021-12)

Level 2 - Working with Children - Forwardstart (2021-01 - 2021-12)