Ellie Foster

Responsible person seeking to return to work after a period of staying at home to raise children. Organized with excellent time management skills. Completed GCSE's and undertook several courses to improve work skills and demonstrate commitment to entering the jobs market.

Experience working in a banking environment in various roles such as telephone banking, fraud prevention and business accounts.

Care worker - Hand2Hold

(2025-03 - 2025-03)

• Built rapport with service users to understand their needs and deliver a bespoke level of care matching their needs.
• Supported service users manage their medication in line with GP instruction to ensure their health and wellbeing.
• Organised activities in line with service users interests to support them lead fulfilled lives.
• Delivered a high standard of personal care supporting residents with washing, feeding and changing clothes, always maintaining their dignity.
• Maintained premises to a high standard to create a pleasant living environment and comply with health & safety standards.
• Escorted service users to medical and social appointments, supporting them lead independent lives.
• Followed and developed care plans in line with service user's needs, maintaining accurate records of progress to support delivery of a continuous high standard of care.
• Adhered to all safeguarding policies and procedures.

Telephone operator - First choice Middlesbrough

(2018-01 - 2021-12)

• Communication Skills: Clear and articulate verbal communication is essential. Workers must convey information effectively and listen actively.
• Customer Service Orientation: A strong focus on customer satisfaction and the ability to handle inquiries, complaints, and provide appropriate solutions.
• Problem-Solving Skills: The ability to think critically and come up with effective solutions quickly is crucial for addressing customer issues.
• Empathy: Understanding and relating to the customer's feelings can help build rapport and enhance the customer experience.
• Patience: Dealing with customers who may be frustrated or upset requires a calm demeanour and the ability to remain composed.
• Adaptability: The ability to adjust to different situations and respond to varying customer needs and issues effectively.
• Time Management: Prioritizing tasks and managing call time effectively to ensure a smooth workflow and timely responses.
• Technical Proficiency: Familiarity with call centre software, customer relationship management (CRM) tools, and general computer skills.
• Attention to Detail: Careful listening and accurate data entry are critical to resolving customer issues and maintaining records.
• Teamwork: Working well with colleagues and other departments to provide the best service and support.
• Stress Management: Skills to handle high-pressure situations gracefully and maintain productivity during busy periods.
• Multitasking Abilities: Handling multiple tasks, such as responding to customers while navigating databases and systems, efficiently.

Homemaker and Mother

As a homemaker and a mother, undertook multiple duties to run the household efficiently.

• Caring for children ensuring all social, health and emotional needs are met.
• Buying, cooking, and storing food for the family
• Liaising with school staff, doctors and other parents creating and maintaining good flows of communication
• Working to a budget buying goods that the family needs for everyday life
• Housekeeping, cleaning, and maintaining the home making it a safe and hygienic environment for the family.
• Planning and managing a schedule ensuring all appointments and deadlines are met.

GCSE