Ellie Reid

Sociology and Criminology graduate with experience working in fast-paced, customer-focused environments alongside full-time study. Strong communication, organisation, and administrative skills developed through several years of professional employment across multiple teams and locations. Confident handling sensitive situations professionally, managing competing priorities, and working effectively both independently and collaboratively.

Interested in developing a career within Human Resources, with particular strengths in communication, organisation, problem-solving, and people support.

Customer Assistant - Tesco - Multiple store locations

(2021-01 - 2025-12)

• Worked across multiple store locations, adapting quickly to different teams, systems, and operational procedures
• Supported daily operations within busy, high-volume retail environments while maintaining strong customer service standards
• Communicated effectively with colleagues and management to resolve operational and customer-related issues
• Assisted with scheduling-related tasks and supported team organisation during busy trading periods
• Maintained accuracy while handling cash and completing routine administrative tasks
• Demonstrated strong reliability and time management by balancing long-term employment alongside full-time university study
• Worked professionally under pressure while managing competing priorities and deadlines
• Built strong interpersonal skills through daily interaction with customers, colleagues, and management

Salon Assistant - Salon

(2017-01 - 2021-12)

• Managed phone calls, appointment scheduling, and customer queries in a professional environment
• Maintained organised workspaces and supported smooth day-to-day business operations
• Provided professional and attentive service to a diverse range of clients
• Assisted with preparation tasks and coordination of daily appointments
• Developed strong communication and interpersonal skills through regular client interaction
• Worked effectively as part of a team to maintain high service standards

MA (Hons) - Sociology and Criminology - University (not specified) (2021-01 - 2025-12)

Highers and National 5s - General Education - Secondary Education (not specified) (2015-01 - 2021-12)