Ellie Rose

Implemented customer service skills gained from retail experience to ensure client satisfaction and build strong relationships. Volunteered for local charities to expand experience in the third sector, demonstrating dedication to community service and social impact. Willing to relocate to: Sheffield

Support Worker - Lifeways Group - Rotherham

(2023-03)

Turning point employed TUPE lifeways

• Provided 1-2-1 and 2-2-1 support for individuals with learning disabilities and mental health issues, assisting with medication, finances, and community outings.
• Acted as a key worker for a gentleman within the home, ensuring their well-being and best interests were always the top priority.
• Involved in supporting management acting as a second shift lead when needed to, making phone calls on behalf of the residents needs, maintenance within the home and supporting to book in finances, medication and to support with mar charts.
• I act as shift lead often to support the team and given additional managerial duties along with team leaders

Event Volunteer - YORKSHIRE MESMAC - Leeds

(2022-08 - 2022-08)

Pride 2022 - A day event Supporting the charity with events such as this pride and promoting health and safety to others within the LGBTQ+ community

Volunteer - Together Women - Leeds

(2021-10 - 2022-04)

• Supported staff at Together Women by assisting with donation room organization, offering refreshments, and engaging with women and staff to provide a welcoming environment.
• Collaborated with probation officers to ensure a smooth process for women seeking support services.
• Demonstrated strong communication skills and empathy in interacting with women in need.

Seasonal Sales Assistant - Card Factory - Leeds

(2021-10 - 2021-12)

Managed cash handling and attended to customer requests at the till and on the shop floor.

• Assisted customers with purchases, restocking, and cleaning to ensure a pleasant shopping experience.

Team Member - Part Time - Moto Hospitality Ltd - Edge

(2018-05 - 2021-08)

Managed customer requests and cash handling, ensuring meals met customer standards at MOTO HOSPITALITY LIMITED.

• Sanitized and cleaned restaurant and kitchen areas, while also preparing and cooking food.
• Developed strong multitasking and customer service skills in a fast-paced environment.

Volunteer - Abigail housing - Leeds

(2019-12 - 2020-04)

I volunteered at Abigail housing to support people who are in need, in desperate times of finding a good home and improving their way of living, working in a team to support the organisation to do so.

Certificate of Higher Education - Health and social care level 1 - Barnsley College (2015-09 - 2016-08)

Certificate of Higher Education - Health and social care level 2 - Barnsley College (2016-09 - 2017-08)

Diploma - Level 3 health and social care - Barnsley College (2017-09 - 2019-06)

Bsc (hons) - Social care, justice and recovery - Leeds beckett University (2019-09 - 2022-07)

GCSE - English - Barnsley College

Functional skills level 2 - Mathematics - Barnsley College