Ellie Shaw

I have great experience working the Legal division within Document Services providing mail, print, courier and archiving services and solutions to internal users within the City of London. My previous work experience during my education has taken place at an Investment Bank working within their Document Services Operation and a shipping organisation within the Essex area. I am a well organised person who can communicate clearly, along with face to face interaction ensuring customer requirements are provided correctly along with great customer service.

I get along very well with people in the work space. My experience enabled me to use various systems that have provided me with a good knowledge of how to provide quality service to people.

Loading Bay Operative & multi skilled operative - Bank of America

(2024-03 - 2025-10)

• Responsible for maintaining the upkeep of the loading bay to accept external deliveries
• Manage the flow of vehicles to control the volumes into the bay maintaining Health & Safety
• Process delivered items creating an audit trail for onward delivery to internal recipients
• Cover for outbound UK and International bookings via contracted suppliers, processing consignments and tracking status
• Maintain e mail account answering internal questions and offering advice to users of services and to provide updates
• Cover for general mailroom sortation of external and internal mail
• Trained on business and department admin work, working side by side with the Client Service Manager for the company
• Assisting the whole team across the services for workloads, absence and general assistance
• Cover for the distribution of copier paper across the internal floors to maintain stock levels for MFD's
• Any ad hoc duties

Multi Skilled Operator - Holman Fenwick Willan

(2023-07 - 2024-03)

• Responsible for a shared email account to respond and action user requests
• Processing incoming and external mail including internal items through the building
• Booking of external UK and International courier consignments through contracted suppliers
• First point of contact for users offering services and cost-effective solutions
• Build and maintain key users and new working relationships with users
• Delivery and collection of items for the loading bay ensuring accountability and audit trails
• Ordering and replenishment of stationery items across the internal floors
• Basic Reprographics duties, small print jobs and binding
• Processing and ordering of business cards for users
• Managing and processing electronic archiving project ensuring deadlines are achieved
• Receptionist experience with booking meeting rooms for clients and guests arriving onsite
• Ensuring the front desk area is kept clean and a safe work space, answering phone calls and emails
• Guiding clients around the building and answering any questions they have
• Flagging up any issues to the maintenance and IT teams with any tech issues in the building or technology items
• Any ad hoc duties

Concierge - Hogan Lovells

(2022-12 - 2023-07)

• Responsible for a shared email account to respond to action users requirements for dedicated floors
• Booking of external UK and International courier consignments
• First point of contact for users offering services and cost-effective solutions
• Build and maintain key users and new working relationships with users
• Ordering and replenishment of stationery items for dedicated cupboards
• Processing and ordering of business cards for users
• Maintaining volumes for reporting
• First line fixes and call outs for MFD's
• Support room set ups for meetings
• Any ad hoc duties

Staff Member - Fatlin & Farkin Pub

(2022-02 - 2022-11)

• Taking customer orders for drink and food
• Servicing customers with their food orders to their designated tables
• Processing orders within the systems and taking correct cash or card payments
• Stock taking and replenishment of items on delivery
• Co-ordinate and plan staff breaks and end of shift jobs
• Ensuring the safety of customers whilst on the premises
• Take responsibility and ownership of any customer issues or complaints and resolve where possible
• Raise and escalate order or customer issues where required ensuring customer satisfaction
• Always offer a high level of customer service

Work experience - JPMorgan Chase

(2018-01 - 2018-01)

3 days

• Working in the Mailroom and Print departments on their Customer Service desk
• Speaking with users face to face to discuss their requirements
• Answering and making phone calls to update on progress or discuss work requests
• Using the internal e mail system to reply to users and provide details of their requests and answering general questions
• Communicating with the mail and print teams and taking instructions
• Delivering work to users on the internal floors within the building and obtaining a signature on a handheld device
• Delivery and collection of mail items from trays
• Processing outgoing mail each day using the franking machine

Work experience - Allways International Freight - Essex

(2018-04 - 2018-04)

1 week

• Answering and making phone calls to customers
• Taking the details of the discussion over the phone and passing onto the correct person or department
• Filing of business documents by customer and date order
• Scanning documents and sending via e mail
• Arranging and tidying of the stationery room
• Visited a customer and took handwritten notes of the meeting
• Ordered lunch and set up the conference room for a business meeting