Loading Bay Operative & multi skilled operative - Bank of America
(2024-03 - 2025-10)
- Responsible for maintaining the upkeep of the loading bay to accept external deliveries
- Manage the flow of vehicles to control the volumes into the bay maintaining Health & Safety
- Process delivered items creating an audit trail for onward delivery to internal recipients
- Cover for outbound UK and International bookings via contracted suppliers, processing consignments and tracking status
- Maintain e mail account answering internal questions and offering advice to users of services and to provide updates
- Cover for general mailroom sortation of external and internal mail
- Trained on business and department admin work, working side by side with the Client Service Manager for the company
- Assisting the whole team across the services for workloads, absence and general assistance
- Cover for the distribution of copier paper across the internal floors to maintain stock levels for MFD's
- Any ad hoc duties
Multi Skilled Operator - Holman Fenwick Willan
(2023-07 - 2024-03)
- Responsible for a shared email account to respond and action user requests
- Processing incoming and external mail including internal items through the building
- Booking of external UK and International courier consignments through contracted suppliers
- First point of contact for users offering services and cost-effective solutions
- Build and maintain key users and new working relationships with users
- Delivery and collection of items for the loading bay ensuring accountability and audit trails
- Ordering and replenishment of stationery items across the internal floors
- Basic Reprographics duties, small print jobs and binding
- Processing and ordering of business cards for users
- Managing and processing electronic archiving project ensuring deadlines are achieved
- Receptionist experience with booking meeting rooms for clients and guests arriving onsite
- Ensuring the front desk area is kept clean and a safe work space, answering phone calls and emails
- Guiding clients around the building and answering any questions they have
- Flagging up any issues to the maintenance and IT teams with any tech issues in the building or technology items
- Any ad hoc duties
Concierge - Hogan Lovells
(2022-12 - 2023-07)
- Responsible for a shared email account to respond to action users requirements for dedicated floors
- Booking of external UK and International courier consignments
- First point of contact for users offering services and cost-effective solutions
- Build and maintain key users and new working relationships with users
- Ordering and replenishment of stationery items for dedicated cupboards
- Processing and ordering of business cards for users
- Maintaining volumes for reporting
- First line fixes and call outs for MFD's
- Support room set ups for meetings
- Any ad hoc duties
Staff Member - Fatlin & Farkin Pub
(2022-02 - 2022-11)
- Taking customer orders for drink and food
- Servicing customers with their food orders to their designated tables
- Processing orders within the systems and taking correct cash or card payments
- Stock taking and replenishment of items on delivery
- Co-ordinate and plan staff breaks and end of shift jobs
- Ensuring the safety of customers whilst on the premises
- Take responsibility and ownership of any customer issues or complaints and resolve where possible
- Raise and escalate order or customer issues where required ensuring customer satisfaction
- Always offer a high level of customer service
Work experience - JPMorgan Chase
(2018-01 - 2018-01)
3 days
- Working in the Mailroom and Print departments on their Customer Service desk
- Speaking with users face to face to discuss their requirements
- Answering and making phone calls to update on progress or discuss work requests
- Using the internal e mail system to reply to users and provide details of their requests and answering general questions
- Communicating with the mail and print teams and taking instructions
- Delivering work to users on the internal floors within the building and obtaining a signature on a handheld device
- Delivery and collection of mail items from trays
- Processing outgoing mail each day using the franking machine
Work experience - Allways International Freight - Essex
(2018-04 - 2018-04)
1 week
- Answering and making phone calls to customers
- Taking the details of the discussion over the phone and passing onto the correct person or department
- Filing of business documents by customer and date order
- Scanning documents and sending via e mail
- Arranging and tidying of the stationery room
- Visited a customer and took handwritten notes of the meeting
- Ordered lunch and set up the conference room for a business meeting
