Ellie Slater

Psychology graduate with experience across NHS, community, and public-facing roles, supporting children, families, and vulnerable individuals in emotionally complex situations. Skilled in communication, de-escalation, and building trusting relationships, with the ability to adapt approach to meet individual needs. Experienced in observing behaviour, maintaining accurate records, and working collaboratively with multidisciplinary teams.

Demonstrates strong safeguarding awareness, professionalism, and a person-centred approach, with a particular interest in mental health, advocacy, and neurodevelopmental services. Motivated to develop a career supporting individuals' wellbeing, independence, and access to appropriate care.

Contact Centre Supervisor at Swan Family Centre (2024-01 – Present)

• Supervise contact sessions between children and family members in emotionally sensitive and complex situations
• Observe and assess behaviour and interactions, producing clear, objective and professional reports
• Support individuals experiencing distress using calm, empathetic and consistent communication
• Identify and escalate safeguarding concerns in line with organisational procedures
• Work collaboratively with professionals to support safe and positive outcomes for children

GP Receptionist at Bromley GP Alliance (2021-01 – 2023-12)

• First point of contact for patients within a busy NHS setting
• Communicated sensitively with individuals experiencing mental health difficulties and distress
• Supported access to appropriate services and escalated urgent concerns when required
• Maintained accurate and confidential patient records in line with GDPR and safeguarding standards
• Liaised with multidisciplinary teams to support coordinated patient care

Reservations Specialist at Stephen James BMW & MINI, Bromley (2022-01 – Present)

• Managed high volumes of calls, coordinating bookings efficiently while maintaining excellent customer service
• Adapted communication style to meet a wide range of customer needs, including managing challenging interactions
• Provided clear and accurate information to support decision-making
• Used active listening and problem-solving skills to de-escalate concerns and resolve issues
• Maintained accurate records and demonstrated strong organisational skills

Nursery Practitioner / Assistant at Little Elms Nursery (2023-01 – 2024-12)

• Supported children's emotional, social and behavioural development in an early years setting
• Promoted engagement, independence and emotional regulation through structured activities
• Responded to distress and behavioural challenges with patience and empathy
• Built positive relationships with parents and carers to support children's wellbeing
• Maintained accurate observations and records in line with safeguarding frameworks

BSc Psychology in Psychology – Queen Mary University of London (2022-01 – 2025-12)