Els De Ceulaer
Your words, their language
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About
I'm originally from Belgium but have been living in Scotland for over 10 years. I studied journalism and my work opportunities steered me towards customer support, marketing and translations. I became a part time freelance translator in 2007 and am happy to say that I still enjoy doing it and have a few recurring clients.
I'm currently a team lead for a team of translators and trainer for customer support agents, and while this is remote work it's great to be able to support people (both users and agents) and to see my agents grow during their time with us.
Experience
Team Lead/L&D Lead - Keywordsstudios
(2024-09)
Team lead for a team of localization agents, L&D lead for a CS team at KWS: creating training materials in EasyGenerator, delivering training, following up on results etc.
Team Lead – Games Admin – Technical Support - Keywordsstudios
(2016-06 - 2024-09)
Team lead for a diverse team of CS agents at KWS (previously Alchemic Dream)
Customer Support Agent – Games Admin – Technical Support - Alchemic Dream
(2015-01 - 2016-06)
Support and Admin for software projects at Alchemic Dream
Customer Satisfaction Manager, Client Support Specialist - CareerBuilder - Edinburgh
(2012-07 - 2015-01)
Client Support for major clients using SaaS from CareerBuilder and StaffNurse
Social Media Marketing - Eviso - Kortenberg (Belgium)
(2011-12 - 2012-05)
Development of Social Media strategy for TV Vlaanderen & TéléSat
Communications & Marketing Flanders -Holland - Asmodee - Kortenberg (Belgium)
(2011-04 - 2011-10)
Communications to customers and press: press releases, mailings, product sheets, games demonstrations and games translations
Office assistant, telesales, commercial assistant, marketing assistant - Various
(2003-08 - 2011-03)
Freelance translator (ENG-FR-NL) - Freelance
(2007-05)
Project examples: translation of online games, translation of rulebooks for board games, copy-writing for Hasbro, subtitling of tv shows and movies, translation of marketing texts and software
Education
Postgraduate - Journalism - Vlekho (2002 - 2003)
Communications management (Press) - HAM (1999 - 2002)
Roman languages - KUL (1998 - 1999)
Latin-math 6 - Regina Caelilyceum (1992 - 1998)
