Elsa Bévillard

Customer Service and Administrative Professional with proven experience delivering exceptional support across automotive, retail, and fast-paced office environments. Skilled in handling customer enquiries through phone, email, and digital platforms, resolving issues efficiently, and maintaining accurate records in line with company procedures. Experienced in working to performance targets and KPIs, with a strong focus on customer satisfaction, first-contact resolution, and building positive customer relationships.

Bilingual in English and French, with excellent communication skills, a calm and professional approach, and the ability to thrive in team-oriented and remote working environments.

Service Advisor at Drive Motor Retail – Vauxhall, MG & Leapmotor (2024-12 – Present)

• Deliver customer support to retail, internal and fleet customers via phone, email and digital systems (Keyloop, 1link, CitNow, Live Chat, Motability).
• Manage service bookings, enquiries and job records while maintaining accurate documentation.
• Prepare service estimates and act as the main point of contact between customers, technicians and internal departments.
• Maintain compliant records and consistently achieve customer service and performance KPIs.
• Build customer trust through clear communication and service recommendations.

Customer Service & Administrative Assistant at Halo Medical MedFac (2024-03 – 2024-12)

• Managed high-volume customer enquiries via phone and email, providing prompt and accurate support.
• Processed orders, payments and returns while maintaining detailed records and compliance standards.
• Supported daily KPI targets for response times, enquiry resolution and order accuracy.
• Provided administrative support, coordinated production schedules and maintained calendars.
• Prepared shipping and logistics documentation to ensure efficient dispatch operations.

Showroom Host / Customer Relations at Sytner Jaguar Land Rover (2023-08 – 2024-03)

• Delivered exceptional front-of-house customer service and created a positive customer experience.
• Managed customer enquiries, follow-up communications and appointment updates.
• Coordinated communication between Sales, Parts and Workshop departments.
• Prepared service estimates, explained costs clearly and resolved customer concerns professionally.
• Maintained organised records and supported smooth day-to-day dealership operations.

Certificate in Health and Social Care in Health and Social Care – Stamford College

GCSEs in General Education – Brooke Weston Academy, Corby