Eman Aziz

Customer service and administration professional with eight years' experience in high-volume, client-facing roles, who handled 250+ customer enquiries daily and consistently ranked in the top three for volume across a 15-person team while maintaining high quality and feedback scores. Accurate under pressure, comfortable holding confidential information, and experienced across hospitality, private service and sales. Fluent in English and Kurdish Sorani, with advanced Spanish and basic Arabic.

Customer Service Administrator - Caprice Holdings

(2024-01 - 2026-04)

• Handled 250+ enquiries a day across phone, email and messaging, ranking in the top 3 for call volume in a team of 15 while holding some of the strongest quality and feedback scores
• Managed bookings and amendments across multiple systems, including two CRM platforms and separate systems for finances, deposits and vouchers
• Resolved complaints at first point of contact, escalating only where necessary
• Trained and onboarded new starters each intake, setting up accounts and co-running training with the supervisor

Stewardess & Charity Liaison - Confidential — Private Principal

(2023-01 - 2023-12)

• Ran a UHNW principal's charity diary across galas, auctions and fundraising events, and managed his professional profiles
• Live-in role under NDA, requiring absolute discretion

Sales & Brand Ambassador - HelloFresh & Milkman

(2022-01 - 2023-12)

• Ranked in the top 5–10% of the team for sales, hitting 10 sign-ups in a day against a team average of 2–3

Head Receptionist - NAC

(2021-01 - 2022-12)

• Ran the reservation book during service, increasing covers by 10%, and led a team of hostesses through peak periods

Team Leader - Nando's UK & Ireland / Joe & The Juice

(2016-01 - 2021-12)

• Progressed from probation into Team Leader training, leading teams of 20–30 alongside four to five other team leaders

Pre-Registration Pharmacy Technician

Short periods as a Pre-Registration Pharmacy Technician and as a GP Receptionist — medical administration, appointment booking and patient records.

GP Receptionist

Short periods as a Pre-Registration Pharmacy Technician and as a GP Receptionist — medical administration, appointment booking and patient records.

NVQ Level 3 - Business Management (2023-12)

Access to HE Diploma - Psychology and Criminology (2019-01 - 2020-12)

GCSEs - Mathematics and English