Emelia Andrews

Motivated and enthusiastic individual with experience in customer service, retail and hospitality. A confident communicator who enjoys working as part of a team while using initiative to deliver excellent customer experiences. Reliable, hardworking and eager to continue developing new skills in a role where I can contribute positively and progress professionally.

Retail Assistant at JD Sports (2023-11 – Present)

• Delivered excellent customer service in a busy retail environment.
• Assisted customers with product recommendations and promotions.
• Consistently worked in a target-driven environment, striving to achieve individual and team sales goals.
• Replenished stock and maintained high visual merchandising standards.
• Helped resolve customer queries professionally.

Seasonal Assistant at Bells Farm Shop (2023-10 – 2023-11)

• Provided friendly customer service during a busy seasonal period.
• Supported daily store operations and maintained organised displays.
• Assisted with general tasks to ensure the smooth running of the business.
• Worked efficiently as part of the team during peak trading.

Waitress at Arc Hospitality (2023-05 – 2023-09)

• Delivered friendly and efficient table service.
• Took customer orders and handled payments accurately.
• Worked in a fast-paced environment while maintaining high service standards.
• Supported colleagues to ensure smooth restaurant operations.

Mental Health Support Worker (Work Experience) at Home Group (2022-06 – 2022-07)

• Supported individuals with daily activities and wellbeing.
• Encouraged independence in a safe and supportive environment.
• Communicated effectively with service users and staff.
• Assisted with achieving personal goals and routines.

Level 5 Diploma in Travel, Tourism, Marketing & Events – Heart of Worcestershire College (2023-09 – 2025-07)

GCSEs – The Bewdley School