Emilia Stroud

Highly organised and flexible administrative professional with more than four years experience in office environments and customer-facing settings. Demonstrated ability to manage demanding workloads, communicate clearly with management, colleagues, and support services within tight deadlines. Collaboration with stakeholders to drive results.

Compassionate, detail-focused, and confident handling sensitive information in line with the General Data Protection Regulation. Dedicated to upholding equality, fairness, and health & safety compliance. I have a desire to work for a company like Babcock International because of its strong reputation, as well as the new challenges and opportunities it offers.

I am also willing to undertake any additional training or courses required to support my development and contribute effectively to the organisation.

Endoscopy Cancer Navigator - University Hospitals Plymouth – Derriford Hospital

(2024-07)

• Navigate patients through the suspected cancer pathway from referral to discharge.
• Monitor pathway timelines and identify breaches, escalating issues and working collaboratively to resolve delays.
• Liaise with Cancer Multidisciplinary Team Coordinators and multidisciplinary teams to ensure timely patient care.
• Worked with data from different reports in Excel, organized and analyzed it, and shared clear insights with management to help with decision-making.
• Developed the Cancer Navigator role within the department, establishing processes to improve pathway efficiency and patient experience.

Endoscopy Administrator - University Hospitals Plymouth – Derriford Hospital

(2023-04 - 2024-07)

• Book patient procedures, manage referrals, and coordinate inpatient and outpatient appointments.
• Handle high volumes of calls and emails from patients and hospital departments.
• Work closely with consultants, nurses, and clinical teams to ensure clinics run efficiently.
• Acted as the sole admissions coordinator for a specialist procedure, managing consultant schedules and patient communication.
• Built strong working relationships with clinical staff and gained in-depth knowledge of endoscopy services.

Receptionist / Administrator - Livewell Southwest – Dental Access Centre

(2022-01 - 2023-04)

• Managed patient reception, documentation, and appointment flow.
• Answered calls and triaged patients for emergency dental care.
• Processed referrals and maintained accurate patient records.
• Acted as a key link between patients and clinicians to ensure smooth service delivery.

Customer Service Advisor - Brittany Ferries

(2019-11 - 2022)

• Booked holidays and advised customers on travel regulations and policies.
• Responded to high volumes of emails and phone enquiries, particularly during the COVID-19 pandemic.
• Provided clear guidance on changing international travel rules and resolved customer issues effectively.

Customer Service Advisor / Floor Supervisor - SITEL – John Lewis Account

(2018-10 - 2019-11)

• Handled customer enquiries and complaints via phone and email.
• Promoted to floor supervisor, supporting team members with complex queries.
• Worked collaboratively within a team to maintain service standards.

Shift Runner - KFC

(2017-02 - 2018-10)

• Supervised shifts, delegated tasks, and supported team performance.
• Delivered excellent customer service in a high-pressure environment.
• Resolved operational issues and maintained quality standards.

Shop Assistant / Customer Assistant - Caracamp

(2015-10 - 2017)

• Processed cash and card payments and managed stock-related paperwork.
• Assisted customers with product enquiries and purchases.
• Supported administrative and stock control tasks.

GCSEs - Notre Dame School (2014 - 2015)