Emily Clarke

Enthusiastic and dedicated professional with extensive experience in varied roles within Hospitality Management and Customer Service, complimented with exceptional leadership and communication skills to manage and motivate myself and team to achieve targets. A proactive individual with a logical approach to challenges and performs efficiently under a highly pressurised working environment. I am optimistic and driven.

It's my sheer determination, will and self-belief that make me a strong individual and a success in my endeavours. Looking to relocate to USA

Dual Store Manager and Operations cover at BEAR Irongate and Derbion (2024-11 – Present)

• Payroll and rotas
• Finance, NODS and NOMS, guest reviews for company
• Implementation of company process and procedure
• Building the monthly EB and forecasting spends accurately
• Control of PNL
• Guest engagement
• Team incentives
• Recruitment
• Complaint handling and tracking
• Cash management
• Community engagement and fundraising
• Weekly updates for company and tracking of Store Managers performance

General manager at Bear (2024-07 – 2024-11)

Deputy General Manager at Hickorys Nuthall (2023-08 – 2024-07)

• Payroll and rotas
• Building the monthly EB and forecasting spends accurately
• Control of PNL
• Guest engagement
• Team incentives
• Recruitment
• Complaint handling and tracking
• Cash management
• Community engagement and fundraising

General Manager at Loungers (2021-04 – 2023-08)

• Hiring and development of all staff
• Control of PNL and achieving targets
• Rotas and forecasting
• Local community engagement
• Weekly wet stocks and achievement of GP
• Reporting of patch coverage over our 10 sites to ops

General Manager at Talking Drum fine dining restaurant (2020-10 – 2021-03)

Closed due to covid

• Responsible for all H&S and food safety of the business
• Achieving of PNL targets
• Hiring and training of all staff

General Manager at Patara fine thai cuisine (2019-11 – 2020-09)

• Execution of marketing and promotions within the local community
• Competent in PNL and setting budgets for sales and labour targets
• Completion of weekly rotas and payroll systems
• Managing staff and assisting them in achieving their career development
• Achievement of all F&B sales and restaurant profitability
• Staff incentives to achieve our stretch targets

Assistant manager/ Assistant General Manager at Carluccios (2013-03 – 2019-10)

• Achievement of budgeted food sales, beverage sales, labor costs and profitability
• Completion of Customer Follow-up calls on a timely basis
• Entertainment of potential and existing customers
• Preparation of Sales Promotions & Mailings
• Development and maintenance of department manual
• Weekly payroll input
• Assist in planning and implementing procedures for special Restaurants events and banquet functions
• Responsible for the business performance of the restaurant
• Weekly and Monthly Pnl
• Analysing and planning restaurant sales levels and profitability
• Organising marketing activities, such as promotional events and discount schemes
• Preparing reports at the end of the shift/week, including staff control, food control and sales
• Creating and executing plans for department sales, profit and staff development
• Coordinating the entire operation of the restaurant during scheduled shifts
• Managing staff and providing them with feedback
• Weekly View of Rotas

A-levels in Financial studies – Franklin college (2008 – 2011)

GCSE's (2002 – 2008)

First Aid