Fleet Co-Ordinator, Wireless CCTV Ltd Rochdale
Mar 2024 — Present
- Liaise with the Compliance Manager for sourcing of new company vehicles, in line with department budgets .
- Coordinate annual servicing and MOT’s
- Manage breakdown calls and repairs .
- Creating new relationships with garages to widen options when vehicles need work on them
- Ensure all necessary paperwork is retained and accurate logging on spreadsheets for callouts, inspections, servicing, and repairs Arrange and conduct inspections of vehicles and vehicle equipment.
- Ensure the hire vehicle renewals and end of lease processes are carried out .
- Work collaboratively with other departments, eg Operations, Field Engineers.
- Ensure all feet legal requirements and company compliance targets are met.
- Responsible for ensuring all vehicles are kept up to date with insurance, tax and MOT.
- Inspecting daily mileage, check sheets and service sheets to ensure all vehicles are road legal.
- Responsible for ensuring the Vehicle accident/incident process and procedures are followed correctly .
- Manage all insurance claims, own and third party.
- Maintain checking and reporting of driving licenses for pool car users, liaising with HR.
- Conduct Fleet Inductions for all relevant new starters to ensure processes are adhered to.
- Ensure the Driver Handbook and all Fleet associated policies and procedures are up to date and record the issuing and reissuing to drivers.
- Maintain accounts for all tolls, congestion charges etc.
- Accurate management of the Motor Insurance Database.
- Management of the business Fuel Card process
- Employee fault damage payback, liaising with HR for payroll processing PCN and Speeding fnes and payback liaising with HR for repeat issues and payroll processing.
- Monitoring Driver Performance Monitor driver performance using Verizon
Connect.
- Share weekly, monthly, quarterly statistics with management.
- Driving vans and company cars when required for repair/service purposes
- Any other duties within the level of competence as requested by the Directors or Senior Management of the Company.
- To ensure that all procedures are adhered to as stipulated in the WCCTV
Quality Procedures and Quality Policy in accordance with the ISO 9001:2015
standard.
Lead Auditor, Information Commissioners Office Wilmslow
Sep 2022 — Mar 2024
- Undertake desk-based reviews of organisations’ policies, procedures,
guidance and training material, and assess their effectiveness in facilitating compliance with information rights legislation.
- Conduct interviews, facilitate discussion, provide advice and carry out physical reviews of records and processing facilities at organisations’ premises to gather evidence to support compliance assessments.
- Produce working papers and risk based reports, to be reviewed by team and group managers. These reports will document fndings and provide recommendations on, and opinion of, the processes and procedures implemented to deliver compliance with information rights obligations. This includes the production of sector or theme based outcomes reports.
- Lead and support streams of Good Practice activity, including project work, under guidance from line managers, operating at all levels within an organisation’s hierarchy, to establish whether working practices are in compliance with information rights obligations and recognised best practice.
Business Support Officer , Information
Commissioners Office
Wilmslow
May 2021 — Sep 2022
- Ensured that senior managers have organised schedules; managing and forward planning their diaries and prepared documentation for meetings by issuing and responding to meeting invitations, taking minutes etc.
- Made travel and hotel arrangements both in the UK and abroad which ft in with organisational and personal needs.
- Supported the senior managers by acting as a frst point of contact,
answering and screening telephone calls and handled incoming and outgoing correspondence (both manual and email), such as drafting letters, emails,
presentations and reports to a professional standard and assisting with prioritisation and following up actions required where necessary.
- Filed and archived documents correctly and securely, maintain manual fling systems and store records appropriately on the electronic document records management system. While handling information with a high degree of confdentiality where appropriate, implementing systems to ensure that confdentiality is maintained where needed.
- Monitored progress against business plans including producing progress reports and provided leadership, mentoring and line management to administrative assistants within the offce.
Team Leader - Early Help, Children Services,
Derbyshire County Council
Buxton
Mar 2020 — May 2021
- Evaluated team performance through supervisions and MyPlans to provided constructive feedback to help team members improve.
- Managed a team of four Grade 4 Business Service Assistants to ensure successful delivery of services and customer satisfaction.
- Managed the recruitment process, trained and mentored new hires, and provided guidance to existing team members.
- Facilitated and attended weekly Vulnerable Children meetings to take minutes and ensure all tasks are scheduled and implemented.
Worked with a number of bespoke computer systems which included handling the fnances for one of the children centres within the council which involved handling petty cash, reimbursements and inputting vouchers onto a system called Imprest.
- Ensured team members had the resources, tools, and training needed for success.
Business Services Assistant, Derbyshire County
Council
Matlock
Jun 2019 — Mar 2020
- Developed Pre Contract packs for new starters at the council. This included sending out the appropriate checks such as A&I documents, references, DBS checks etc, while complying with data protection regulations.
- Trained and coached new customer service representatives on best practices and customer service standards.
- Developed and maintained customer service policies and procedures to ensure adherence to the council standards.
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
- Demonstrated strong time management skills by completing different jobs within the allotted time frame, this would include replying to all allocated emails, updating the recruitment system and spreadsheets for reports.
- Completed Disclosure Barring Service forms on a bespoke computer system,
this included conversing with the customer to ensure I have the correct information for the candidate to be eligible for a DBS check
Asset and Facilities Management Technician,
Derbyshire County Council
Matlock
Sep 2017 — Mar 2020
- Assisted in the day to day management of the Council’s properties,
co-ordinating and running stakeholder meetings.
- Proactively monitored the performance of the Council’s corporate property portfolio.
- Updated, maintained and input detailed property asset records on the
Council’s asset and facilities management and property ownership databases and assisted in the property rationalisation and property review processes by collecting and interpreting data and providing technical support and statistical information.
- Assist in undertaking option appraisals on Council and non-Council owned properties to determine the most effcient and effective solutions to meet property requirements and the development and maintenance of databases and spreadsheets as and when requested by other members of the Asset and
Facilities Management Team.
- Produce maps and plans of properties as required for use by the Asset and
Facilities Management Team and other property professionals.
- Provide general technical support to the Asset and Facilities Management team.
Sales Negotiator, Edward Mellor Estate Agents Hazel Grove
Jan 2017 — Sep 2017
- Actively listened to clients to understand their needs and provided tailored advice on property selection.
- Conducted open houses and showings to generate interest in properties for sale.
- Developed and maintained a database of potential buyers and sellers to facilitate future transactions.
- Established and managed relationships with multiple property owners and vendors.
- Offered extra services such as solicitors and arranging 1-1 meetings with mortgage advisors.
- Became competent on the computer system Vebra and regularly used all the
Microsoft Offce packages.
Payouts Administrator, Zuto Macclesfeld
Jul 2016 — Jan 2017
- Liaised with dealers and fnance providers to ensure quick turnaround times on all applications, making sure that you are positively affecting outcomes for all parties.
- Ensured that paperwork and documentation was complete, accurate and in order and that all relevant details meet the exacting standards of lenders.
- Worked to targets in a fast-paced sales environment.
- Managed own time, and workload to ensure that key touchpoints are met with all customers both internal and external.
- Adhered to anti-money laundering and other relevant fnancial legislation.
- Helped prevent and minimise the risk of fraud and fnancial loss.
- Undertook FCA/Compliance and in-house training systems.
Customer Service Assistant, Leads2Trade Didsbury
Sep 2015 — Jun 2016
- Liaised with customers who has submitted requests online via the websites who have requested a quote for the installation of a boiler, solar panels etc.
- Verifed consumer details and obtained information about their requirements in more detail to then allow the in-house lead management software to provide dates and times to book in a quotation.
- Worked towards monthly targets and gained knowledge of the services the company provides to be competent when liaising with customers via phone calls or emails.
