Process & Customer Accounts Officer at Your Company Mobiles LTD (2026-01 – Present)
- Mange customer inquiries through phone and ticketing systems.
- Oversee PAC and disconnection process end to end, supporting retention and coordinating with the sales department.
- Maintain and update customer accounts on billing systems.
- Administer Accounts Receivable, including invoicing, payment tracking, and escalation.
- Liaise with outsourced accounting team for reconciliations.
- Process supplier payments.
- Identify process improvements.
Sales Manager at Your Company Mobiles LTD (2024-03 – 2025-12)
- Led and managed a team of SDRs/MDRs, setting targets and monitoring performance.
- Built and maintained relationships with decision makers.
- Improved internal processes.
- Aligned sales activity with marketing campaigns and business goals.
- Reported on sales pipeline progression and performance metrics to senior leaderships.
Executive Assistant at Your Company Mobiles LTD (2023-07 – 2024-03)
- Provided high level administrative support to senior management.
- Managed calendars, scheduled appointments and coordinated meetings.
- Handled inbox management and communication on behalf of leadership.
- Arranged travel.
- Prepared meeting agendas, documented meeting minutes and tracked action items for follow up.
- Acted as a bridge between leadership, teams, and external contacts.
- Maintained strict confidentiality and supported internal operations.
Office Manager at The Red Square Group SL (2022-05 – 2023-02)
- Supported the Managing Director with daily operations and coordination.
- Managed payroll processing, supplier payments, and accounts administration.
- Liaised with clients and suppliers.
- Maintained digital & physical filing systems.
- Conducted site visits and provided detailed updates to clients.
Office Assistant at Mazarrón Entertainments SL (2018-10 – 2022-05)
- Managed administrative operations across multiple entertainment venues.
- Coordinated events and liaised with English and Spanish suppliers.
- Oversaw payroll processing, staff scheduling and rota management.
- Maintained customer relations and resolved inquiries effectively.
- Supported financial administration and daily operational tasks.
