Emily Fiddy

Highly organised and adaptable administrator with extensive experience supporting operations, compliance and service delivery in regulated and fast-paced environments. Proven ability to manage complex workloads, support time critical decision making whilst maintaining accurate records and working with diverse stakeholders. Effective communicator with strong IT capabilities including systems training, data tracking and processing of documentation.

Known for professionalism, reliability and bringing an analytical mindset and a proactive approach.

Commissioning Placement Officer | NHS Suffolk and North East Essex ICB – Continuing Health Care | November 2021 – Present

• Coordinate complex care placements for individuals with urgent and high-priority needs, ensuring continuity of care within commissioning and funding frameworks.
• Act as a central liaison for clients, professionals and external providers. 
• Prepare funding requests, service agreements and contractual documentation supporting decision-makers.
• Manage a high-volume caseload with competing priorities whilst consistently meeting deadlines in a fast-paced environment. 
• Lead workflow allocation, maintaining tracking systems and facilitating multi-agency meetings. 
• Ensure accurate record keeping and regulatory compliance.

Systems Trainer & Digital Support | ESNEFT – Community Team | April 2021 – November 2021

• Designed and delivered structured system training for community based staff improving system adoption and confidence.
• Supported rollout of systems and processes contributing to smoother transitions and reduced operational disruption. 
• Administered user access and permissions ensuring data security.
• Produced clear user guides and process documentation supporting self-learning.
• Provided first line system support resolving issues efficiently and escalating where appropriate.

Revalidation & Compliance Support Officer | ESNEFT – Ipswich Hospital | May 2020 – April 2021

• Maintained compliance trackers for professional revalidation, ensuring deadlines were met and non-compliance identified early.
• Coordinated appraisal and review cycles supporting clinicians and managers through governance processes.
• Reviewed and quality-checked documentation submitted for formal decisions improving accuracy and completeness.
• Processed and managed highly confidential data in line with GDPR and NHS information governance standards.
• Supported onboarding processes in collaboration with HR and operational teams, improving compliance readiness.

Admissions Support Officer | ESNEFT – Ipswich Hospital | March 2020 – May 2020

• Coordinated appointment scheduling within an operational setting.
• Managed professional correspondence and patient communications. 
• Maintained reliable administrative records and supporting service delivery.
• Transcribed clinician audio dictations into formal medical correspondence, producing accurate letters for GPs and patients.

Scheduling and Call Analyst | ESNEFT – Care Coordination Centre | December 2018 – March 2020

• Scheduled appointments, sent letters and managed professionals’ diaries.
• Responded to high call volumes while balancing data accuracy and service quality.
• Maintained precise administrative and clinical records supporting safe care delivery within audit requirements.

VOLUNTARY EXPERIENCE

Ipswich Allotment Holders Association | October 2018 – July 2025

• Elected Vice-Chairperson supporting governance and strategic decision-making.
• Managed membership records, payments and communications.
• Led production of a bi-monthly newsletter.
• Organised community events and logistics.

Logistics Management Course

Diploma of Higher Education – Early Childhood Studies, University of Suffolk

Certificate of Higher Education – Early Childhood Studies, Canterbury Christ Church University

A-Levels and GCSEs