Emily Jade Mohun

Highly organised and proactive Administrative Professional with over 8 years' experience across NHS, customer service, and commercial environments. Proven ability to manage complex diaries, process high-volume administrative tasks, and provide excellent stakeholder support in fast-paced settings. Confident communicator with strong attention to detail, advanced Microsoft Office skills, and extensive experience in audio typing and minute taking.

Known for reliability, efficiency, and supporting teams to meet key deadlines and service targets.

Customer Service Agent (Allocations Team) - Nexus Rental

(2024-02)

• Process and manage vehicle rental bookings using IRIS system.
• Liaise with suppliers to source vehicles and secure competitive offers.
• Calculate profit and loss on bookings to support commercial decisions.
• Handle inbound customer calls regarding delivery times, breakdowns, and quotes.
• Respond to high volumes of customer and supplier emails.
• Monitor vehicles due for MOT, servicing, and mileage changeovers.
• Produce price-on-application quotes ensuring company profitability.
• Support onboarding and training of new staff on systems and phone etiquette.

Team Service Secretary - NHS Perinatal Mental Health Team

(2019-01 - 2022-12)

• Managed referrals and duty desk to ensure service targets and deadlines were met.
• Coordinated clinics, appointments, and practitioner diaries.
• Produced high-quality clinical correspondence via audio typing (BigHand).
• Updated patient demographics and maintained accurate records (PARIS, Care Director).
• Organised CTR and CPA meetings, including invitations and MDT coordination.
• Booked staff supervisions, training sessions, and meeting rooms.
• Took formal minutes at referral and team meetings.
• Provided ward administrative cover when required.
• Led MBU archiving project and supported Band 2 Ward Clerk onboarding.
• Helped establish DUAT urgent assessment tracking system and diary management.

Account Manager - Olympus Print Group - Leeds

(2015-06 - 2019-12)

• Processed customer orders, invoices, and delivery confirmations.
• Maintained regular communication with clients via phone and email.
• Managed conference calls and customer queries.
• Supported marketing activity and social media updates.
• Organised company charity fundraising events.

Service Advisor (Apprentice) - Leeds Audi - Leeds

(2014-09 - 2015-05)

• Booked customer vehicles for servicing and repairs.
• Liaised between customers and workshop technicians.
• Provided progress updates and completed vehicle handovers.
• Supported front-of-house admin, phone handling, and filing.

GCSE - English

GCSE - English Literature

GCSE - Maths

GCSE - Business

GCSE - ICT

GCSE - Textiles