Emily Kilkenny

A hardworking individual who loves a challenge and will put in the effort to succeed in any job. I value good communication over most skills, priding myself in my openness to communicate to the best of my ability. My time management skills allow me to ensure that I always meet my deadlines and achieve my goals.

The main aim and progress I want to see in my career is to have a positive impact on my colleagues and the people I work with. I want people that contact and communicate with me to go away assured that the job is in the right hands. Approachable and friendly customer service Co-ordinator that is experienced in understanding customer needs, bringing solutions and creating a warm atmosphere.

I have always been in customer facing roles, endeavouring to focus on supporting and achieving results.

Client Support Agent

(2025-10)

• Acted as support between clients and warehouse.
• Troubleshooted problems efficiently and timely.
• Worked closely with warehouse staff to ensure smooth operations.
• Communication with wide variety of clients based all over the United Kingdom and abroad.
• Experience with WMS and CRM

Customer Service Coordinator

(2022-11 - 2025-10)

• Acted as a people-centred problem solver, ensuring customer satisfaction.
• Updated systems meticulously to reflect customers' wishes.
• Handled phone calls with various companies to address issues and provide solutions.
• Currently handles Reefer equipment and has operational experience with Project equipment.
• Has had communication with a wide variety of customers.
• Works closely with sales to ensure we can provide what the customer is looking.

Front of House Assistant - University of Suffolk Student Union

(2019-09 - 2022-05)

• Answered phone calls, emails, and in-person queries from students.
• Assisted Student Union staff members and collaborated effectively within a team.
• Managed the Student Union shop and conducted problem-solving activities during equipment malfunctions.

School Officer for the School of Social Science and Humanities - University of Suffolk

(2021-06 - 2022-06)

• Worked with the Deans of each department to set up meetings.
• Got my course reps to feedback to me to make their and the experience of the students better
• Had regular meetings with the SU and had good relationships with the team

BA (HONS) - Early Years and Primary Education Studies - University of Suffolk (2019-01 - 2022-01)

A Levels - Stamford College (2017-01 - 2018-01)

GCSEs - Casterton College Rutland (2011-01 - 2017-01)