Emily Lamb
First-Class Graduate | Senior Front of House Professional | Aspiring Psychology & Mental Health Professional
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About
First-Class Modern Languages and Translation graduate from the University of Nottingham with experience in clinical reception, healthcare administration and educational placements. Demonstrates strong analytical ability, high emotional intelligence and a proven capacity to support individuals in demanding environments.
Experience
Senior Front of House at Derma Revive Skin Clinic (2026-01 – Present)
Primary patient contact in a fast-paced clinical environment, managing front-of-house operations alongside healthcare practitioners.
- Coordinated patient bookings, processed payments and resolved scheduling enquiries using CRM digital record systems.
- De-escalated patient anxieties and complaints with empathy and discretion, ensuring strict client confidentiality at all times.
Teaching Placement — Sixth Form at University of Nottingham (2025-02 – 2025-04)
- Supported a mixed-ability A-Level French class, examining what affects a student's capacity to retain and relay information.
- Tailored support both emotionally and academically to help improve grades.
Language Assistant — French Primary Schools at British Council / University of Nottingham Year Abroad (2023-10 – 2024-04)
- Designed and delivered English language lessons to classes of up to 30 pupils aged 6–11 across two French primary schools.
- Completed safeguarding training and maintained duty of care for young learners in line with school child protection protocols.
- Observed individual differences in language development, temperament and confidence across age groups.
Administrator / Receptionist at Edenvale Care (2022-10 – 2023-09)
- Audited medication records, cross-referencing dosages, timings and allergen data to maintain rigorous safeguarding protocols.
- Conducted quarterly quality assurance checks across supported living accommodations, contributing to the company's Outstanding CQC rating.
- Managed multi-agency correspondence between GPs, local councils and families to coordinate client welfare.
Event Steward at Carmella Terrana Agency Ltd (2022-09 – 2022-09)
- Managed crowd safety and welfare under high-pressure conditions at the State Funeral of HM Queen Elizabeth II.
Beauty Advisor & Bar Staff at MAC, Benefit, House of Fraser, Hayat Lounge (2016 – 2022)
- Delivered targeted client consultations, handled cash and inventory and resolved customer complaints using active listening.
Education
BA (Hons) in Modern Languages and Translation — First Class Honours – University of Nottingham (2019 – 2025)
A-Levels: French (A), English Literature (A), History (C) – Walton High (2016 – 2018)
