Emily Worrall

Enthusiastic and customer-focused professional with over six years' experience in sales, customer service and business operations. Experienced in building client relationships, negotiating solutions, coordinating appointments and delivering outstanding service in fast-paced environments. A confident communicator with a strong work ethic, excellent organisational skills and a genuine passion for the local property market.

Highly motivated to develop a successful career in estate agency, using strong interpersonal and sales skills to help clients achieve their property goals while contributing to business growth. Full UK driving licence holder and access to own vehicle.

Sales Manager/Centre Supervisor at George's Swim Academy (2021-04 – 2026-05)

• Supervised daily reception and customer service operations within a busy leisure environment
• Handled customer enquiries by telephone, email and in person, providing professional and effective solutions
• Built and maintained strong relationships with customers, parents and visitors
• Coordinated bookings, appointments and customer schedules
• Maintained accurate customer records and administrative systems
• Managed staff rotas and supported the efficient day-to-day running of the business
• Processed purchase orders and oversaw office administration requirements
• Consistently delivered a welcoming and professional customer experience
• Supported customer retention by developing strong relationships and responding effectively to customer needs

Swimming Instructor at George's Swim Academy (2019-09 – 2026-05)

• Delivered swimming lessons to children of varying ages and abilities
• Developed excellent communication skills through working with customers and families on a daily basis
• Built long-term relationships that encourage customer loyalty and retention
• Demonstrated patience, professionalism and adaptability in all customer interactions
• Mentored and supported new members of staff
• Planned lessons and managed schedules effectively to ensure smooth delivery of services
• Worked collaboratively with colleagues to achieve business and customer service objectives

BTEC Level 3 in Sports and Exercise Science – Solihull College, Blossomfield Campus (2019-01 – 2021-01)

GCSE in Business – Lode Heath School (2014-01 – 2019-01)

GCSE in English Language – Lode Heath School (2014-01 – 2019-01)

GCSE in English Literature – Lode Heath School (2014-01 – 2019-01)

GCSE in French – Lode Heath School (2014-01 – 2019-01)

GCSE in Geography – Lode Heath School (2014-01 – 2019-01)

GCSE in Mathematics – Lode Heath School (2014-01 – 2019-01)

GCSE in Physical Education – Lode Heath School (2014-01 – 2019-01)

GCSE in Science – Lode Heath School (2014-01 – 2019-01)